I ordered a pickup item at my nearest kohls. Ot stated it would be ready with in * hour...

GetHuman3239379's Complaint issue with Kohl's from July 2019

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The issue in GetHuman3239379's own words
I ordered a pickup item at my nearest kohls. Ot stated it would be ready with in * hours. I went two days layer only to find out my order is still being processed. The amount was charged to my account so it's not my end. I talked to the lady at the pickup counter and she said my order would be shipped and I needed to wait till i got an email to come back to the store. It's been several days now and my order is still being processed. And it was a pick up order that was supposed to be ready in hours. I always recomend kohls to family and friends but I dont see how the ball got dropped so bad. This order is a gift for a trip I am taking during the last week of july and i still cant get an update or ask for a refund because my order is still in fulfillment.

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How Do I Return an Item from Kohl's?Does Kohl's Pay for Shipping on Returns or Exchanges?How Do I Get a Refund from Kohl's?How Do I Exchange an Item from Kohl's?How Do I Track My Kohl's Return?
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Complaint issue
Reported by GetHuman3239379
Jul 13th, 2019 - 2 years ago
Not resolved
Seen by 3 customers so far
Similar issue to 958 others
0 customers following this
Items needed
Order number
Billing address
Email address on the account (if applicable)


GetHuman3239379 started working on this issue
Jul 13th, 2019 12:10am