Kohl's Customer Service Issues

Yesterday, I bought slacks at Kohl's and got $15 Kohl's cash. I asked how to use it and was told it's like a gift card for another day. Today, I took my son shopping, but we were informed the cash couldn't be used for his items. He felt sad and quietly upset. I find the rewards program too complicated with buy this, get that, use coupons, scratch off cards, and Kohl's cash that isn't really usable. Considering shopping on Amazon instead of Kohl's for simplicity. The store staff, though limited, were polite and helpful.

On July 23rd, in the early afternoon, I took my sister to your Bayshore, WI store to celebrate her 51st birthday by buying her a few outfits. She typically wears a size 3 to 5 in juniors. We selected some dresses, jeans, and tops. While my sister was in the fitting room, I sat on the ottomans outside and noticed three associates suddenly appearing. One was clearing a fitting room, another hung clothes on the rack, and a third walked around with a scanner. None of them greeted us or offered help when we clearly needed assistance. After my sister tried on the clothes, we grabbed some jewelry and a cap. As I shopped for myself at the Vera Wang display, I saw the same associate who had been near us earlier watching us by the registers. Feeling uncomfortable, I decided to quickly finalize our purchases totaling over $[redacted] with a helpful cashier. Upon leaving, I noticed a manager standing near the door, making me even more upset. Despite the disappointing experience, I restrained my feelings for my bipolar sister's sake. As a previous Kohl's employee and a high-earning individual, I was deeply offended by the lack of service and potential racial profiling we experienced. It took me two weeks to gather my thoughts and share this feedback with you. I am considering avoiding Kohl's completely due to this incident. I have also informed relatives working at your corporate office about this troubling encounter. It is crucial to address these issues and improve diversity training within your company.

Yesterday, I visited your store to pick up an online order for my 16-year-old daughter, and we ended up shopping in-store as well. Despite the lack of applicable promotions during our visit, we made a purchase. I also took the time to make a payment on my Kohl's Charge since a payment was due on the 21st. Throughout my visit, I interacted with three different salespeople for my transactions. It is disappointing that none of them mentioned that the Friends and Family promotion would start the following day. Had I known, I would have waited to make my purchase and potentially bought more items. Moving forward, I will focus on paying off my balance rather than adding to it.

I went to Kohl's in Winston-Salem to order a Disney 90th Anniversary Junior Jacket in XL. The store employee helped me search for the size, and we found one in the Greensboro Battleground store. I called ahead and spoke with Lona, who agreed to hold it for me. The jacket was supposed to be $35.69 until 10/21/[redacted], but when I arrived, I was told the $41.99 price couldn't be discounted further in-store. I had a promo code for 30% off, which should have applied to the advertised sale price. Despite this, I was charged the full amount. Additionally, the safety clip was still attached when I left the store, requiring me to return. I'm disappointed in the discrepancy between the advertised price and what I was charged, as well as the lack of clarity regarding discounts. I've been a loyal Kohl's customer for 16 years and expect better service. I completed a survey and requested a callback, but no one has reached out yet.

After spending two hours in the Portage, Indiana store, I was informed that I couldn't use my debit card with my 30% off coupon and was encouraged to sign up for a credit card. Unfortunately, the employee mishandled my order, leaving me with a crying baby and a lot of frustration. I left without my discounts and had to return to retrieve my $5 coupon, which was also missing. It was a disappointing experience overall. I am requesting my 30% off coupon be reinstated, or I will no longer shop at Khols. It's frustrating that I cannot resolve this over the phone, but hopefully, someone can assist me regarding this matter.

I have been a loyal customer of Kohl's for some time but recently had an issue with a fleece pants purchase. I accidentally bought the wrong size and needed to return it with the receipt. Due to mobility limitations, I found it challenging to walk to the back of the store where the return department is located. Traditionally, customer service areas are usually at the front or side of the store for easier access. It seems like there was a lack of proper thinking or common sense in the layout or staffing decisions. I suggest retraining the staff or reconsidering the store layout to make it more customer-friendly. Thank you.

I have encountered multiple issues with Kohl's recently. Initially, there was confusion with my husband's and my card payments resulting in late fees on his card, despite a substantial catch-up payment. Subsequently, my November payment, made on time before 5 PM following a hospital stay, resulted in a late charge, which was refunded after speaking with multiple inconsistent customer service representatives. Recently, I mistakenly placed an order for store pickup instead of home delivery. After canceling the order, I was informed it could take several business days for a refund. However, after contacting Kohl's online, I was assured it would be resolved by early afternoon, which did not happen. Upon calling again, I was informed it could take up to 7 days, which is concerning as the item I ordered was a Black Friday deal. The conflicting information from the five different representatives I've spoken to in the past two days is frustrating. Despite these difficulties, I remain patient and hope Kohl's can rectify these issues promptly to retain my loyalty.

I recently updated my billing address when placing an order early this morning. After noticing in the email confirmation that it was being shipped to an old address from six years ago, I contacted customer service. They mentioned I should receive a tracking number in an hour, but it's been six hours with no number. The representative I spoke to was unhelpful when I explained I couldn't contact the carrier directly due to no tracking information provided. After a lengthy hold, a supervisor apologized but couldn't offer a solution other than attempting to expedite a tracking number. It's frustrating that the system doesn't allow address updates or order cancellations once in "fulfillment." This experience has been disappointing, especially learning the fulfillment center is internal. The lack of flexibility and assistance within the company's processes is disheartening.

I recently attempted to exchange 3 pairs of pants for my son at Kohl's. Despite the pants being the wrong size, I was unable to find the correct size in-store. The staff suggested I choose "similar items of around the same price." I opted for 2 pairs of jeans for myself and 2 sweaters, totaling just over the original cost of the pants. Unfortunately, due to policy, I couldn't pay the difference. As a result, the pants had to be returned, and I'll receive a refund of $68.71 but lost out on $30 in Kohl's cash, a 15% discount, and a $10 Black Friday coupon. I had to repurchase the items and ended up spending more than anticipated. The lack of available discounts, despite earning $45 in Kohl's cash, added to the frustration. I wish I could have exchanged the items without losing my discounts and Kohl's cash. I believe I should be compensated for the missed discounts and the inconvenience I experienced during the process. A call to customer service for further assistance would be appreciated, as my recent visit left me feeling upset and frustrated.

I've had a terrible experience with Kohl's online ordering. Last time, my order never arrived, and I had to struggle to get a refund, which was only half of what I paid due to taxes and shipment costs. Today, I received order #[redacted] that I placed on 11-23 for two sets of sheets. The delivery on 11-29 only contained one set of sheets. I didn't receive any prior email informing me of the shortage, and my Kohl's account marked the order as complete without any mention of the missing items. I contacted Customer Service at [redacted] and was given Incident #[redacted]--[redacted], with a review time of 48 hours or more. The representative stated that the missing item was out of stock, even though it was available at the time of my order. I paid for one set using a gift card, and Kohl's staff didn't proactively inform me of the issue. I find this service unacceptable.

On November 16, [redacted], I returned eleven pairs of women's Lee jeans to the Kohl's store in Harrisonburg, VA. I received a refund ticket for $[redacted].88 with the assurance of a corporate refund within 10 days. As of December 1, [redacted], I have not been contacted by Kohl's. I tried calling the number provided on the ticket (1-[redacted]2) on multiple occasions during their listed hours but received messages about call quotas being reached and to call back. Despite trying from different numbers and at various times, I have been unable to speak to anyone about my refund. This level of customer service is unacceptable, and I am considering lodging complaints with the BBB and FCC if the issue is not resolved promptly. I simply want the store credit as promised, so I can reorder the correct size of jeans. Kohl's seems to be falling short of their "hassle-free returns" promise, which is disappointing. - PB, Harrisonburg, VA

I ordered a jacket online, which took ten days to arrive. I chose the size based on the sizing questionnaire, but it turned out to be too big. When I visited my local Kohl's store, they mentioned there was one in stock but did not want to search for it as it was the last one available. They suggested returning the jacket and reordering online, which means I have to wait another minimum of ten days for a resolution, which is not ideal in this cold weather.

I placed an online order first. On Monday, I visited the store in Frederick, MD, and picked up a few items. While there, I noticed a Homedics Quad Action Shiatsu neck/shoulder massager without a price tag. I took a photo to look it up later online. After searching online yielded no results, I called the store around 4:50 pm to inquire about the price. After a long hold period and being transferred between departments, Nickbbn from the Shoes department assisted me after 53 minutes on the call. Despite the extensive wait and being redirected multiple times, Nickbbn was the only one to help and provide the price for the massager. I appreciated his assistance after the lack of attention and service from others during my call experience.

I visited the Quakertown, PA store last night. I took a cart but found it hard to navigate, so I exchanged it for another one with the same issue. When I asked the associates if any carts worked, one named Carol in a blue dress mocked me. I later spoke with assistant store manager Chris, but the damaged carts were not removed, leaving the problem for others. This was very disappointing and makes me consider canceling my credit card.

I am currently frustrated with the service I received when I contacted customer support to discuss my Kohl's cash. This was my first time shopping at Kohl's, and I was unaware that the Kohl's cash had an expiration date. While the issue with the Kohl's cash was eventually resolved, I was still unable to purchase the item I wanted. I requested to speak with a supervisor, but the representative, David, claimed that the supervisor, Jonathan, was unavailable. Despite my willingness to wait, the representative insisted that the supervisor was busy and just reiterated the same information I had already been given. This experience with Kohl's customer service left me feeling disappointed and dissatisfied.

Regarding Order #[redacted] I placed an order for in-store pickup which was canceled due to unavailability at the store. I used $10 in Kohl’s cash for the purchase. However, when the order was canceled, the Kohl’s cash was not refunded to my app wallet. This has occurred previously despite my frequent purchases at Kohl’s. After spending 35 minutes on hold with customer service on Monday, I reached out to my local store but was redirected to contact customer service. Tuesday, after another 45 minutes on the line, I was informed it might take up to 72 hours for the credit to show up. I have experienced this delay before with no resolution. I was advised to wait and call again today if the credit is not updated. Currently on hold for over 30 minutes, hoping for a solution. I simply wish for my $10 Kohl's cash to be reinstated promptly, as it may expire before the issue is resolved. Any assistance would be greatly appreciated.

I recently made my first purchase with my Kohl’s card and received $30 in Kohl’s cash. After exchanging an item and paying the difference for a more expensive one, I noticed $20 was added to my total which was unexpected considering the change in item value. Additionally, I faced issues using my Kohl’s cash mail coupon and couldn't access my rewards card online. I am confused as to why my card information wasn't automatically applied during checkout as expected. I kindly request: 1. The return of the $20 in Kohl’s cash that was deducted. 2. To have my rewards account updated to reflect my recent online purchases. 3. Honoring the 20% discount despite the current account issue. Thank you.

I had trouble placing an online order with Kohl's last night until midnight. This is the second time in my last two online orders. At 5:45 this morning, my Kohl's order, which I had been trying to make from 9 pm until midnight, finally said "Place Order." Now my $15 Kohl's Cash has decreased to $5. Also, an item I had in my bag was "out of stock" this morning. This situation makes me angry. Back in December, I placed an order online on the night my Kohl's Cash was expiring. It took my Kohl's Cash, but would not accept my Yes2You Rewards of $15, which have either expired or are no longer showing up in my account. This is not fair. I am a loyal Kohl's customer, but if this issue cannot be resolved, I will stop ordering from Kohl's. It is important to address this promptly; otherwise, I will consider cutting up my Kohl's card and closing my account.

I am feeling really disappointed about my recent experience at the store located at [redacted] and Potranco in San Antonio, Texas, [redacted]. My rewards phone number is [redacted]. Initially, I went to the store looking for a vacuum. However, the vacuum I wanted was not available, so I settled for a different one. At the register, the cashier encouraged me to apply for a Kohl's charge card to receive a 35% discount. Expecting a certain total with all my discounts, I was surprised to see my receipt only reflected a 20% discount, my 15% employee discount, and $5 Kohl's cash. When I pointed this out, the cashier denied the discrepancy. Disappointed, I returned my items at the customer service desk. It's frustrating that the cashier misled me about the discount, as the sign indicated it was only for the first purchase with a Kohl's charge card. This experience left me feeling let down, especially as a loyal customer and Kohl's employee of a month. I believe honesty is integral to good customer service, and I was disheartened by this interaction.

I need help with two matters. Firstly, my online order #[redacted], containing the Kalorick Digital Kitchen Scale, was recently delivered but is not working despite activating the battery. I'm unsure if the scale is faulty or if there's another issue. Secondly, with $30 Kohl's Cash expiring today, I found two items to buy online, but shipping fees apply without a store pickup option. Is there a way to avoid shipping fees for this purchase? Thank you.