Kindle Customer FAQ

We're sorry to hear about your issue. Try resetting your Kindle. To do this, first, ensure the device is fully charged. Then, hold the power button down for about 20 seconds until the Kindle restarts. If that doesn't work, try a harder reset by pressing the power button and the "volume down" button at the same time until the Kindle reboots. If the problem isn't resolved, we recommend reaching out via the contact link on this page for further support. We hope your Kindle returns to normal function soon.

If your Kindle's screen stays lit after turning off, it might be stuck in a sleep mode rather than completely off. To ensure it's fully off, hold down the power button for about seven seconds until the screen goes blank; this should turn it off. If the problem persists, it might be due to software glitches. You can try resetting your Kindle to its factory settings. Keep in mind, resetting will delete all the data stored on your Kindle, so you might want to back up your content first. If none of these methods help, your Kindle may have some hardware issues and needs professional attention.

Se il tuo Kindle Oasis si è bloccato sulla pagina di copertina, prova a riavviarlo. Tenere premuto il pulsante di accensione per 40 secondi, poi rilascialo. Il dispositivo dovrebbe riavviarsi. Se ciò non risolve il problema, è possibile che il libro che stai cercando di leggere sia danneggiato. Per risolvere questo problema, prova a rimuovere il libro dal tuo dispositivo e poi a riscaricarlo dalla tua biblioteca. Se anche questo non funziona, il tuo Kindle potrebbe aver bisogno di aggiornamenti software. Vai al menu Impostazioni del tuo Kindle e seleziona l'opzione Aggiornamento software.

If you're unable to purchase a Kindle book and you're seeing a message that your order can't be processed, it could be due to a few reasons. Double check if your chosen payment method is updated. If your credit or debit card expired or the details are incorrect, your purchase may not go through. Also, your order may encounter issues if there are geographical or copyright restrictions with the book in your region. Lastly, ensure that your device is connected to a stable internet connection. If you've checked all of these and the issue persists, you may need to reach out to Amazon's customer support for further assistance.

If your transferred books are not appearing, ensure your Kindle is connected to Wi-Fi and sync your device. On the Kindle, go to the 'Home' screen, select 'Menu', then 'Sync and Check for Items'. If the books are in the correct format and still don't show up, try resetting your Kindle by selecting 'Menu' > 'Settings' > 'Menu' again, then 'Restart'. Be sure the digital content is transferred to the 'documents' folder on your Kindle. If it's in a different folder, the Kindle won't recognize it. Lastly, confirm your Kindle device and your computer are registered to the same Amazon account.