The battery will not charge. I have tried for a month to charge and restart. It does...

GetHuman4697096's customer service issue with Kindle from April 2020

Help with my Kindle issue
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The issue in GetHuman4697096's own words
The battery will not charge. I have tried for a month to charge and restart. It does not work.. I am willing to get a new Kindle* however, I would like all the books stored on my present Kindle to be transferred to a new Kindle, as well as those books in my cloud.*Would it be helpful if I sent my Kindle in to you, for you to observe problems with it. I am not opposed to getting a new Kindle similar to the one that I now have. My Kindle is old. I find no registration number on it.

GetHuman4697096 did not yet indicate what Kindle should do to make this right.

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Kindle

Customer service issue
Reported by GetHuman4697096
Apr 22nd, 2020 - 6 months ago
Not resolved
Seen by 2 customers so far
Similar issue to 1834 others
0 customers following this

Timeline

GetHuman4697096 started working on this issue
Apr 22nd 4:41pm