My kindle paperwhite was bought this past August. I hadn't read it for a couple of week...

GetHuman-sana_k_'s customer service issue with Kindle from December 2019

Help with my Kindle issue
The issue in GetHuman-sana_k_'s own words
My kindle paperwhite was bought this past August. I hadn't read it for a couple of weeks, and when i went to turn it on, the screen has the battery dead sign. When this has happened in the past, charging the kindle brings it back, however the kindle isn't charging. The charging light doesnt come on, and no matter how much i hold the button, nothing turns on or reboots. *Is there anything i can do or is it just completely dead?

GetHuman-sana_k_ did not yet indicate what Kindle should do to make this right.

How GetHuman-sana_k_ fixed the problem
I contacted amazon kindle services and since it wasn't turning on despite all the troubleshooting, they were able to replace the kindle for free since it was under warranty (which means redoing all my collections unfortunately)
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Customer service issue
Reported by GetHuman-sana_k_
Dec 18th, 2019 - 10 months ago
GetHuman-sana_k_ shared how to fix
Seen by 6 customers so far
Similar issue to 1972 others
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Items needed
Email on Account
Purchase ID
Phone Number on Account
Amount Charged
Serial number
Order number


GetHuman-sana_k_ started working on this issue
Dec 18th, 2019 6:29pm
GetHuman-sana_k_ confirmed the issue is fixed. Hooray!
Dec 22nd, 2019 12:05am