Kindle Customer Service Issues

Good afternoon, I have tried two telephone numbers without success and need assistance with my Kindle Fire HDX that has frozen despite being fully charged. I've attempted previous solutions on the screen to no avail and am scheduled to leave for France from Oxford today. My Kindle shows a lit frame around the member screen but won't respond. I have three new audiobooks pending download and have unsuccessfully tried toggling the Wi-Fi. Urgent help is needed. My contact number is 01[redacted]76. I am unable to access my email at [redacted] currently. Please contact me via phone.

I purchased a Kindle eBook for my sister, *THE GLASS PALACE*, but it ended up on my iPad instead of hers. I expected to be prompted to select the device for the download, but it went directly to my iPad with one-click buying. I have already read the book and would like it to be transferred to her iPad, which has the number [redacted]. Could you please remove it from my device and place it on [redacted]? Thank you.

My husband, Dennis, who owns the Amazon account, purchased a $50 gift card for me recently. Along with that, a few months ago, he gave me a 7th generation Kindle Fire 10. While the gift card updated the balance correctly, I've been struggling for eight hours to download the six digital ebooks I bought today. Despite my usual troubleshooting methods, like checking mymd and ensuring the books are being sent to the right Kindle Fire (my third device), I'm still facing issues. Additionally, the Kindle 10 keeps getting deselected as the default device, which adds to the confusion. I'm seeking alternative solutions to this problem. Sincerely, Annemarie (Mrs. Dennis E. Hinton) in Argyle, TX. If you need to reach Dennis, he'll be at work until around 10:00 pm, and you can contact me via text at [redacted] as I am deaf. Thank you.

At home, someone mistakenly connected my Kindle Paperwhite to a Kindle Fire charger. An error message appeared on the Paperwhite instructing me to keep the USB cable attached while ejecting it from my computer to read or shop on the Kindle. I am unsure how to remove this error message to access my books. Can anyone provide assistance with resolving this issue?

Recently, my Amazon KDP account had two-step verification added without my knowledge. I cannot access my account now as it prompts for an OTP that I never received. The phone number for verification is unfamiliar, and I am not using an Authenticator App. I spent an hour on the phone with an unhelpful Amazon representative who was unaware of this issue. With three novels on KDP, I am worried about potential hacking and loss of royalties or intellectual property. Amazon's lack of understanding or responsiveness to this matter is frustrating. I urgently seek resolution to regain access to my account and disable the two-step verification feature.

I have noticed a recurring charge of $9.99 per month on my CORPORATE credit card for more than a year. The charges appear under various names like Amazon Digital Services, Kindle Unlimited, and Amazon Kindle Unlimited, each with different contact numbers. One of the numbers I phoned led me to a male recorded voice that didn't mention Kindle or Amazon and shared a link with unclear information, prompting me to disconnect the call. Considering my slow reading pace, I doubt I signed up for this service, especially not on my business card. I am keen to cancel this subscription and am interested in exploring the possibility of a refund. While I own a Kindle and enjoy using it, I am certain that I manage the books I purchase separately. Thank you.

I've received two notifications regarding my book cover, which I have already fixed twice based on previous feedback. However, I recently received another message stating there are still issues with my cover, specifically related to resizing the back cover to prevent manufacturing problems during trimming. Despite my efforts to address this, the problem persists. I am unsure of what steps to take next. S. Williams

I ordered a book as a gift for my 80-year-old mom from Amazon on August 10th. The order number is #D01-[redacted]-[redacted]. Initially, I had entered the email address as [redacted], but she had changed it to [redacted] without informing me. I corrected the email address on Amazon, but now she received a message from Kindle stating that the book is not available in the United States due to copyright restrictions. I find this confusing as I was able to download the same title for myself in South Africa 18 months ago. I would prefer a refund from Amazon instead of purchasing another book for my mom as suggested in the message.

I bought a book but then canceled the order before it was completed. Even though it showed as canceled, the money was still deducted from my account. I couldn't find the books in my Kindle library, so I tried to reorder, but it indicated that I wouldn't be charged again due to the prior purchase. However, I was charged nearly $30, and the purchased books are still missing. I am requesting a full refund for the unauthorized duplicate charge since I have not received the items I paid for and was incorrectly billed twice.

I have been a loyal customer of Kindles for a long time and currently have five devices. Over time, I have encountered issues with each of them. Kindle 2 developed display problems with a part of the screen going blank. Kindle 3 had a malfunctioning Wi-Fi and the page turn button stopped working. Kindle 4 struggles to connect to the charger and stops charging frequently. Sadly, Kindle 5 is now not turning on at all. Additionally, my first Kindle was damaged by a neighbor's dog. At 69 years old and living on a pension, buying a new device is not financially feasible for me. I have accumulated around 8,[redacted] books from Amazon over time and seek assistance with this situation.

I have 2 Kindles; I purchased the second one because I was pleased with the first but wanted something smaller. On my old Kindle, I can easily navigate to my list of books by clicking on "home" and then selecting "books" where they are alphabetically listed, showing whether they've been read or not. However, on my new Kindle, the "books" option is missing, and instead, there is "your library" with only 3 books listed. I expected to see the same 7 unread books as on my old Kindle. When I check "Reading Lists" on the new Kindle, only 2 books appear. I reached out to customer service last week, but despite them promising to email me, I have not received any communication. This week, all phone lines I try are constantly busy. When I bought the smaller Kindle a few weeks ago, there were no instructions included, just a small leaflet with unreadable text about the warranty. I just need help transferring all my books to the new Kindle and guidance on how to purchase and find books, something that was straightforward on the larger Kindle. Thank you.

I noticed that my Kindle shows I purchased several books, but they are not appearing on my device. I recently requested assistance to transfer my library of [redacted] books to my name since I purchased the majority under my husband's name. I hope to retain these books instead of setting up a new account. I am concerned that my new Visa card information might not have been updated correctly, specifically the new expiration date, which should be 08/23. If possible, could someone please contact me regarding this matter? Thank you.

I have recently noticed charges on both my Revolut and Barclays debit cards for a Kindle subscription that I did not sign up for. I have thoroughly checked my Amazon account multiple times, and no Kindle subscription is associated with it. Last month, I faced a similar issue only with my Revolut card. The company deemed it suspicious, blocked the transaction, and issued a new card. It seems to be happening again this month, but it's inconvenient for me to keep replacing cards. I demand to cease these charges immediately and receive a refund for both cards as I have not authorized or utilized this service.

I recently bought a Kindle Paperwhite through Amazon’s App in India. I've been attempting to purchase books on the Kindle Store since yesterday morning, but I'm encountering an unknown issue that prevents me from doing so. The Kindle suggests contacting Kindle’s customer service, but the provided USA number is inaccessible to me in India. I've made several attempts using different cards at various times, but have had no success. It’s frustrating, and I'm starting to regret my Kindle purchase. My email is [redacted], and my phone number is +[redacted]35.

I've had no issues uploading my novels, but I'm facing a problem trying to republish my three-book series, "Alfuego: Nemesis." While the preview went smoothly, I'm unable to publish "Alfuego: Nemesis III." Even though I filled out all sections correctly, the response prompts to fix highlighted errors to proceed. However, I can't find any highlighted errors in any of the sections. I've tried redoing the process multiple times from the beginning, yet I keep encountering the same issue. I'm unsure of what I might be missing. - G. Weldon Tucker

I am looking for assistance regarding accessing my co-authored book published through CreateSpace and available on Amazon. In the past, I would log on to order copies for personal use at $7.30 and to check for any accumulated royalties. Unfortunately, I am now unable to log in to perform these tasks since my co-author, Kathleen Fuller, has passed away. I kindly request your help in resolving this issue. For further communication, please reach me at [redacted] My CreateSpace user ID was Username: [redacted], and the book ID is [redacted] - Cut the Guilt. Thank you for your assistance.

I purchased a Kindle about 4 years ago but haven't used it for a year. Yesterday, when I tried to recharge it by connecting it to my laptop, the battery didn't charge, and I got an error message saying the pen drive was defective. I live in Thane, Maharashtra, India. Can you provide me with a solution or tell me if there is customer care in India? My phone number is +91 [redacted], and my email is [redacted] Thank you. Vishvanath K.

I am using Windows [redacted] and wrote my book with Windows Manuscript Creator on Windows 7. I am struggling to upload it to KDP. Do you provide remote support for this older Windows program, or should I consider upgrading to Windows 10 and using newer software? Also, is there a service that can assist me in formatting my .pdf for publication, for a fee? I believe my book will be great once I figure out how to publish it. Thank you for your help.

I have been using Kindle on my various Android devices over the years. I've encountered issues with replacing a phone, buying new devices, and having to do multiple factory resets recently. I recently discovered that I have exceeded the device limit on my account when trying to reload my content. I currently have two Android devices - a phone and a tablet. I have erased all content from previous devices. Additionally, I have an Amazon Fire Stick (not used for Kindle) and have viewed content on one PC desktop. Can you reset my Android devices to zero so I can redownload my content on the current devices? Thank you.

I have noticed unauthorized charges on my credit card for the past year from Kindle. I never signed up for Kindle service, and I suspect it may have been included when I purchased an Amazon tablet. I am currently resolving a similar issue with Audible. However, contacting Kindle for assistance seems difficult as I only receive automated responses. I want Kindle to cease these monthly charges to my card and reimburse all the funds taken so far. Despite repeatedly explaining my situation, I continue to receive requests to reiterate it. I am frustrated by this process. If there is any way to contact me via email or phone, please do so. Thank you.