My computer crashed. After reinstalling, I can't get into my Kindle Author Platform sit...

GetHuman-robshels's tech support issue with Kindle from March 2019

Help with my Kindle issue
The issue in GetHuman-robshels's own words
My computer crashed. After reinstalling, I can't get into my Kindle Author Platform site. None of the passwords I tried work. My books are still for sale on Kindle, but I can't reach the platform for authors. There are two accounts. I can sign into the old one that was never used, and it shows no books on my bookshelf or any payments. However, I know I had some and always have, and plus I have lots of books on my bookshelf. Again, I can sign into the old empty account, but not the correct one. It won't accept any password I try. I tried password verification and that doesn't seem to work either. I need to change which account royalties are sent to, because I have opened a new bank account. How can we fix this so I can sign in?
GetHuman-robshels did not yet indicate what Kindle should do to make this right.
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Kindle

tech support issue
Reported by GetHuman-robshels
Mar 27th, 2019 - a mon ago
I have an issue with Kindle too
Fixed
Seen by 4 customers so far
Similar issue to 4328 others
0 customers following this
Items needed
Email on Account
Password
Purchase ID
Phone Number on Account
Amount Charged
Serial number
Order number
Timeline
GetHuman-robshels started working on this issue
Mar 27th 3:17pm
GetHuman-robshels indicated the issue is not fixed yet.
Mar 30th 4:16pm