I misplaced my password and have attempted to change it. Initially by phone, which gave...

GetHuman-marinuse's customer service issue with Kindle from January 2019

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The issue in GetHuman-marinuse's own words
I misplaced my password and have attempted to change it. Initially by phone, which gave rise to a series of miscommunication and a certain amount of expense. Probably because I'm not computer literate. Eventually I received a link from which I received an identification code , which is used to get access to the facility that provides for a password change. I was under the impression that I had changed the password. But in attempting to use it proved invalid. I have repeatedly attempted to again alter the pass word and identity codes have been sent but I keep getting the message that they have a problem with my request and the identity codes that were sent were not accepted. I received the Kindle as a gift and used it for a while but somehow managed to get it deregistered. I want to re-register so that I can continue using it. *The Kindle has a Serial Number*G***KB** **** ***G*Firmware Version : Kindle *.*.*(********** )*I should like to comment that communication with Kindle from a foreign country is ridiculously difficult
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Customer service issue
Reported by GetHuman-marinuse
Jan 24th, 2019 - 3 mons ago
I have an issue with Kindle too
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Seen by 2 customers so far
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GetHuman-marinuse started working on this issue
Jan 24th 11:18am