Hi,*my name is Rhonda and this is the third time I have bought a new Kindle and it has...

GetHuman910921's customer service issue with Kindle from July 2018

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The issue in GetHuman910921's own words
Hi,*my name is Rhonda and this is the third time I have bought a new Kindle and it has just frozen.*It said it was low on battery and I put the charger in and this came up,*USB Drive Mode, then a drawing of a usb, then it says " If you want to read or shop on your kindle while continuing to charge over USB, please keep the USB charger attached, but eject from your computer.*This is exactly what happened to my last kindle and they had to send me a new one, surely there is something that can be done to get it up and running again without having to get a new one, please
GetHuman910921 did not yet indicate what Kindle should do to make this right.
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Kindle

Customer service issue
Reported by GetHuman910921
Jul 24th, 2018 - 10 mons ago
I have an issue with Kindle too
Fixed
Seen by 2 customers so far
Similar issue to 497 others
0 customers following this
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Items needed
Email on Account
Password
Purchase ID
Phone Number on Account
Amount Charged
Serial number
Order number
Timeline
GetHuman910921 started working on this issue
Jul 24th, 2018 4:06am
GetHuman910921 confirmed the issue is fixed. Hooray!
Jul 24th, 2018 5:52am