We're sorry to hear about your issue. Try resetting your Kindle. To do this, first, ensure the device is fully charged. Then, hold the power button down for about 20 seconds until the Kindle restarts. If that doesn't work, try a harder reset by pressing the power button and the "volume down" button at the same time until the Kindle reboots. If the problem isn't resolved, we recommend reaching out via the contact link on this page for further support. We hope your Kindle returns to normal function soon.
Asked May 1, 2024 10:21 AM