The app isn't working anymore in the Netherlands as well as the internet site is blocke...

GetHuman-soesjuh_'s Problem With the App issue with JPay from March 2021

Help with my JPay issue
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The issue in GetHuman-soesjuh_'s own words
Opening the app or site ... The app isn't working anymore in the Netherlands as well as the internet site is blocked by "Sonicwall network security appliance"*The app keeps loading but not opening.. The same when I try to log in again. *Still getting notifications that I recieved new letters from my loved one but there is no way I can read them because of these issues.
The only way of communication with my boyfriend now is by calling but thats also hard because of the time difference.

GetHuman-soesjuh_ did not yet indicate what JPay should do to make this right.

I switched my phone off and on, deleted the app and install it again, that didn't work
How GetHuman-soesjuh_ fixed the problem

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What Do I Do If My Payment Was Declined on Jpay?What Do I Do If I'm Having Problems with My Jpay App?How Do I Recover My Account Access to Jpay?
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JPay

JPay app and site
Problem With the App issue
Reported by GetHuman-soesjuh_
Mar 25th, 2021 - 2 months ago
Not resolved
Seen by 26 customers so far
Similar issue to 1464 others
0 customers following this

Timeline

GetHuman-soesjuh_ started working on this issue
Mar 25th 4:49pm
GetHuman-soesjuh_ indicated the issue is not fixed yet.
Mar 25th 9:00pm
GetHuman-soesjuh_ indicated the issue is not fixed yet.
Mar 25th 9:07pm