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JPay Customer Service

Phone Number & Contact Info

JPay's Best Phone Number

800-574-5729
Toll-free·Calls Customer Service·Most popular JPay number
Q:

How do I talk to a live human at JPay?

A:Calling this JPay number should go right to a real human being
Q:

Does JPay offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Sunday, and the most busy day is Tuesday.
Q:

How long will I wait on hold?

A:We don't expect that you will have to wait to talk to a person. This is a direct line. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this JPay phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Calling this JPay number should go right to a real human being
Here is how our research team describes the way the JPay phone system greets you: Thank you for calling Jay Pay, but EspaƱol, Oprima DOS. Your privacy and security are important to us. Please see our Privacy notice at www.eventive.com. For information about the personal information we collect, how we process and secure it, and with whom we share it. I did not find an account for the phone number you're calling from. To look up an account for a different phone number, press 1, or to create a new account, press 2. If you're calling about release cards, press 3. If you're calling about release Tablet media press 4.
Below are some clips we've found from JPay's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Thank you for calling JPay. Your privacy and security are important to us. Please see our privacy notice at w w w dot eventiv dot com for information about the personal information we collect. How we process and secure it, and with whom we share it. I did not find an account for the phone number you're calling from. To look up an account for a different phone number, press one. Or to create a new account, press two. If you're calling about release cards, press three."
Excerpt from a call with JPay
Wednesday, January 17, 2024 12:39 AM

They may need the phone number on your account

"Thank you for calling JPay. Your privacy and security are important to us. Please see our privacy notice at w w w dot eventiv dot com. For information about the personal information we collect, how we process and secure it, and with whom we share it. I did not find an account for the phone number you're calling from.
To look up an account for a different phone number, press one.
Or to create a new account, press two. If you're calling about starting with the area code, please enter the ten digit phone number for your account."
Excerpt from a call with JPay
Monday, May 20, 2024 6:39 PM

The first phone menu

"Thank you for calling JPay. Your privacy and security are important to us. Please see our privacy notice at w w w dot eventiv dot com. For information about the personal information we collect, how we process and secure it, and with whom we share it. I did not find an account for the phone number you're calling from.
To look up an account for a different phone number, press one.
Or to create a new account, press two.
If your call calling about release cards, press three.
If you're calling about release tablet media, press four."
Excerpt from a call with JPay
Saturday, June 1, 2024 6:56 PM

After you press 4

"If you were previously incarcerated and need information about your JPay media device such as a a JPay tablet or player, press one.
For information on shipping your JPay device, press two."
Excerpt from a call with JPay
Friday, May 17, 2024 7:09 AM
In fact, much of this information on this page is superfluous because this JPay phone number is a direct line to a human being. The line is well-staffed and you should anticipate a very short wait on hold or none whatsoever, as long as you are calling during business hours.
We don't know of any phone menus you would encounter when calling either.

What are the hours and when should I call?

JPay operates the call center for this 800-574-5729 phone number 24 hours, 7 days. The short answer is that you should call on a Wednesday. This observation and the following section are based on analysis of a sample set of 613 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this JPay phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like JPay staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call JPay is Sunday. The most busy day to call is Tuesday, which averages 105% more phone calls by comparison. Again, this is based on a sample of 613 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Busiest
Wed
Thu
Fri
Sat

The shortest wait on hold

We measured the shortest hold times to be on Tuesday. The longest wait in the queue on average occurs on Friday.

The best time to call JPay

In summation, the best day to call JPay is Wednesday.
Once again, please put this information in perspective because this phone number has no phone menu or long waits. It generally gets picked up right away if calling during their opening hours. If there is any way, it will typically be very short.

Why Customers Call JPay

If you have time to do a bit of reading before you call JPay, we recommend you read over some of our problem-specific articles.

How Do I Recover My Account Access to JPay?

JPay is a financial services company that allows parolees to make payments to their supervision agencies. To access JPay services, users must have an account. If you have lost access to your JPay account, you can reset your password by visiting the JPay website and clicking on the "Forgot Your Password" option. You must provide the email address linked to your account, and JPay will send you a password reset link via email. After creating a new password, you can log back into your account. If you have trouble during the process, you can contact the JPay support team for assistance.

Why was my account temporarily blocked on JPay?

There could be various reasons why your JPay account was temporarily blocked. One possible reason is that there may have been suspicious activity detected on your account, such as multiple failed login attempts or unauthorized access. This is done to ensure the security and privacy of your account and personal information. Another reason could be non-compliance with JPay's terms and conditions or community guidelines, including misuse of the platform or engaging in illegal activities. In such cases, temporary blocking is a precautionary measure to investigate and prevent any potential misuse. Additionally, if you have violated any specific facility rules or regulations, your account may be temporarily blocked as a consequence. To resolve this issue and regain access to your account, you can contact JPay's customer support, who will assist you in resolving the matter and potentially lifting the temporary block.

What forms of payment are accepted on JPay?

JPay accepts various forms of payment for its services. Customers can make payments using credit or debit cards, such as Visa, MasterCard, and Discover. Additionally, JPay accepts payments made through electronic funds transfer (EFT) from a checking account or savings account. Some facilities also allow for money orders to be sent directly to JPay for account funding purposes. However, it is important to note that cash payments or personal checks are not accepted. JPay strives to provide various payment options to accommodate the needs of its customers, ensuring a seamless and convenient experience when using their services.

Top JPay customer service problems

Click the link above to get answers to just about any JPay customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to JPay, and their purpose. Are any of these similar to the reason you are trying to call?
Payment cancellation request: "I wanted to see if I could cancel a payment I made for an inmate."
- From a call lasting 7m 5s , Apr 1, 2024 7:42 PM

More JPay Customer Service Contacts

There are of course other ways to contact JPay customer service besides the phone. Below we list the best ones, by medium.

JPay Customer Email Addresses

support@jpay.com - Customer Service
Use this address to email customer service for help
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and JPay will reply our your email.

Conclusion and closing notes

This is JPay's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a JPay agent. This phone number is JPay's best phone number because 6,624 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-574-5729 include Account Access, Trouble Sending a Payment, Dispute a Charge, Problem With the App, Locked Account and other customer service issues. Rather than trying to call JPay first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or email. In total, JPay has 1 phone number. It's not always clear what is the best way to talk to JPay representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for JPay. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like JPay. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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