JPay Phone Number

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800-574-5729
Customer service
Current Wait: 7 mins (4m avg)
Hours: 24 hours, 7 days; best time to call: 10:15am
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Reasons customers like you called recently

My name is spelled wrong. I tried to change it but it will not let me. I entered it a...
My boyfriend‘s cell mate How to tablet and it wouldn’t register his information and it...
I got locked out of my jpsy account and when going to log back into it I can't ' cause...
My JPay released debit card isn't allowing me to set up for cash. I call the number and...
Myl last name has changed but it wont let me change it on my jpay profile
My boyfriend ordered a keyboard in April on jpay media.. never received it. I called th...
I have been constantly reaching out to jpay in reguards of my additional money orders I...
Please respond to requests sent from DeannaB*****@***.com customer, re: K*****, Mathew...
My fiance has been incarcerated since end of June, why hasn't he received his tablet yet?
I want to check on the status of my tablet that I sent to you to unlock
My issue is my son just went to a different jail that's Jenkins in Georgia and he said...
Can't log into my Jpay account keep getting error message every time I do try to login...
Only one of my penpals is receiving my messages. The other ones are writing to me wonde...
I added $*** * service charge to my acc't August **, **** and it hasn't been credited...
I paid for emails with my credit card I did not receive my emails and I called jpay and...
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Customer Number 800-574-5729 - by the Numbers

Phone number to dial800-574-5729
Call-back availableNO
Call picked up by a real personYES
Department you're callingCustomer Service
Call center hours24 hours, 7 days
Best time to dial10:15am
Navigate phone maze to a humanDirect to human
Average wait
Current wait7
Rank (among phone numbers)1
Rank (overall)1
Alternate methodsphone
Quality of communication86%
Quality of help77%
Customer votes396
Information last updatedMon Oct 25 2021 10:00:00 GMT+0000 (Coordinated Universal Time)

JPay's Best Toll-Free/800 Customer Phone Number

This is JPay's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a JPay agent. This phone number is JPay's Best Phone Number because 6,624 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-574-5729 include Account Access, Trouble Sending a Payment, Dispute a Charge, Problem With the App, Locked Account and other customer service issues. Rather than trying to call JPay first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, JPay has 1 phone number. It's not always clear what is the best way to talk to JPay representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

Contacting JPay - by phone or otherwise

While 800-574-5729 is JPay's best toll-free number, it is also the only way to get in touch with them. The next best way to talk to their customer support team may just be to tell GetHuman about your issue and let us try to find the best way to contact them or find help for that particular issue. Besides trying to call, you can also start by telling us what the issue is above so we might be able to match you with the best form of communication or a written guide. If you think this information is inaccurate or know of other ways to contact JPay please let us know so we can share with other customers. And you can click here if you want to compare all the contact information we've gathered for JPay.

What is GetHuman's Relationship to JPay?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like JPay. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. If you look at our Delta Phone Number page, you can see an example of those free calling mechanisms and tips shared by other customers. Or take a look at the Capital One Phone Number page. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies like Delta or Capital One. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

JPay Contact Info

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