JPay Phone Number

Calling JPay customer service faster by GetHuman

800-574-5729
Customer service
Current Wait: 6 mins (4m avg)
Hours: 24 hours, 7 days; best time to call: 1pm
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Reasons customers like you called recently

I bought a tablet for an inmate who was transfered to another prison before receiving i...
My son is an inmate at Blackwater River Correctional Facility. His name is Jason Memapa...
I’m trying to track my husbands tablet. I have the order number and tracking number. He...
Have not been able to place money on an inmates spendable account. Denied my "registere...
Good evening, sorry but I have a big problem. My LO has this problem: his tablet was re...
When I went to the JPay site it told me to update when I hit the update button it came...
my phone said update so I did when it came back said my phone is no com*atible to this...
My jpay worked fine last night and now it keeps saying unable to complete the request a...
my jpay account locked and i dont why an i need help to unlock it
Since a few weeks I can’t login on the jpay app. Also the website doesn’t load or says...
Money order never was recieved at Green prison for Mark chappell
When GTel took over the phone services for the dept of corrections in Florida, I had a...
When Gtel tookover the phone service for the Florida dept of corrections I still had...
I need to cancel tonight but it’s not allowing me to
Trying to find out if my sons *rd stimulus is in your bank and just hasn't gotten to hi...
See more recent reasons for calling

Help me with my issue

Customer Number 800-574-5729 - by the Numbers

Phone number to dial800-574-5729
Call-back availableNO
Call picked up by a real personYES
Department you're callingCustomer Service
Call center hours24 hours, 7 days
Best time to dial1pm
Navigate phone maze to a humanDirect to human
Average wait
Current wait6
Rank (among phone numbers)1
Rank (overall)1
Alternate methodsphone
Quality of communication88%
Quality of help75%
Customer votes369
Information last updatedThu Apr 15 2021 10:00:00 GMT+0000 (Coordinated Universal Time)

JPay's Best Toll-Free/800 Customer Phone Number

This is JPay's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a JPay agent. This phone number is JPay's Best Phone Number because 6,624 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-574-5729 include Account Access, Trouble Sending a Payment, Dispute a Charge, Problem With the App, Locked Account and other customer service issues. Rather than trying to call JPay we recommend you tell us what issue you are having and then possibly contact them via phone. In total, JPay has 1 phone number. It's not always clear what is the best way to talk to JPay representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

Contacting JPay - by phone or otherwise

While 800-574-5729 is JPay's best toll-free number, it is also the only way to get in touch with them. The next best way to talk to their customer support team, according to other JPay customers, is by telling GetHuman about your issue above and letting us find somebody to help you. Besides trying to call, best to start by telling us what the issue is above. If you think this information is inaccurate or know of other ways to contact JPay please let us know so we can share with other customers. And you can click here if you want to compare all the contact information we've gathered for JPay.

What is GetHuman's Relationship to JPay?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like JPay. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. If you look at our Ticketmaster Phone Number page, you can see an example of those free calling mechanisms and tips shared by other customers. Or take a look at the Booking.com Phone Number page. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies like Ticketmaster or Booking.com. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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