JPay Phone Number

Calling JPay customer service faster by GetHuman

800-574-5729
Customer service
Current Wait: 5 mins (4m avg)
Hours: 24 hours, 7 days; best time to call: 10:15am
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Reasons customers like you called recently

My name is Sherrie Russell and I have a jpay account to send money to my son Dietrick G...
my son‘s tablet is not working he says it’s frozen he said that he cannot play his musi...
The last Video visitation we were Cut off twice.
I need help changing my name on my jpay account It won’t let me do it
I need help changing my name on my jpay account It won’t allow me to do it
I want to set up another bank account.
Hi yes my name is Tammy Hennessey. I am calling for my sister who is currently incarcer...
An inmate at ASPC-Douglas*Eggers Unit has not been able to receive emails since June...
When I get on my JPay, hi yeah my app it comes on and goes right back off and it says o...
I wrote you about this earlier but the person who replied did not read it correctly...
I sent money * days ago and its still pending and I'm not sure why????
An inmate at *Rush City Correctional Facility **** ***th St, Rush City, MN ******my gra...
I want to sign in to jpay but I don't remember my email or password. Is there any way I...
Why is my account blocked*locked ??? Why am I locked-out ???
I can’t buy any stamps or send an email everything I try it says it’s unavailable
See more recent reasons for calling

Help me with my issue

Customer Number 800-574-5729 - by the Numbers

Phone number to dial800-574-5729
Call-back availableNO
Call picked up by a real personYES
Department you're callingCustomer Service
Call center hours24 hours, 7 days
Best time to dial10:15am
Navigate phone maze to a humanDirect to human
Average wait
Current wait5
Rank (among phone numbers)1
Rank (overall)1
Alternate methodsphone
Quality of communication85%
Quality of help78%
Customer votes372
Information last updatedMon Jul 19 2021 10:00:00 GMT+0000 (Coordinated Universal Time)

JPay's Best Toll-Free/800 Customer Phone Number

This is JPay's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a JPay agent. This phone number is JPay's Best Phone Number because 6,624 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-574-5729 include Locked Account, Account Access, Problem With the App, Trouble Sending a Payment, Dispute a Charge and other customer service issues. Rather than trying to call JPay first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, JPay has 1 phone number. It's not always clear what is the best way to talk to JPay representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

Contacting JPay - by phone or otherwise

While 800-574-5729 is JPay's best toll-free number, it is also the only way to get in touch with them. The next best way to talk to their customer support team may just be to tell GetHuman about your issue and let us try to find the best way to contact them or find help for that particular issue. Besides trying to call, you can also start by telling us what the issue is above so we might be able to match you with the best form of communication or a written guide. If you think this information is inaccurate or know of other ways to contact JPay please let us know so we can share with other customers. And you can click here if you want to compare all the contact information we've gathered for JPay.

What is GetHuman's Relationship to JPay?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like JPay. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. If you look at our eBay Phone Number page, you can see an example of those free calling mechanisms and tips shared by other customers. Or take a look at the Optus - Faults Phone Number page. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies like eBay or Optus - Faults. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

JPay Contact Info

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