JPay Phone Number

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800-574-5729
Customer service
Current Wait: 3 mins (3m avg)
Hours: 24 hours, 7 days; best time to call: 2:45pm
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Reasons customers like you called recently

Am trying to login or find my account to give my loved one the confirmation number due...
Iam writing this about an inmate Kelly Payne *******. She wants to buy another player h...
It want let. Me long in
I need help sending money to an inmate at the Louisville metro correction center could...
I just want to change my username on my jpay that's all
I am unable to send a email to an inmate. I have * stamps on the account. I sent a le...
I would like to talk with someone
There was a tablet ordered for inmate Keith Joseph Payne the week of ********* Its now...
I was blocked by my lived one which is cool however I want access to my messages we sen...
My husband jpay tablet needs a new battery how do he get one
My boyfriend did not get the money I sent him while he was incarcerated. I do not have...
My son is at ICC in Idaho his name is James ***-**** armor was approved on June **th he...
My mother in law and myself have a balance that we need refunded to us, as our loved on...
My son buy tablet like month ago in he tell don’t getting he tell me to check whit you...
September *, *****I am emailing on behalf of my fianc*, Charles W Armentrout, DOC...
See more recent reasons for calling

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Customer Number 800-574-5729 - by the Numbers

Phone number to dial800-574-5729
Call-back availableNO
Call picked up by a real personYES
Department you're callingCustomer Service
Call center hours24 hours, 7 days
Best time to dial2:45pm
Navigate phone maze to a humanDirect to human
Average wait
Current wait3
Rank (among phone numbers)1
Rank (overall)1
Alternate methodsphone
Quality of communication83%
Quality of help80%
Customer votes374
Information last updatedFri Sep 17 2021 10:00:00 GMT+0000 (Coordinated Universal Time)

JPay's Best Toll-Free/800 Customer Phone Number

This is JPay's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a JPay agent. This phone number is JPay's Best Phone Number because 6,624 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-574-5729 include Locked Account, Account Access, Problem With the App, Trouble Sending a Payment, Dispute a Charge and other customer service issues. Rather than trying to call JPay first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, JPay has 1 phone number. It's not always clear what is the best way to talk to JPay representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

Contacting JPay - by phone or otherwise

While 800-574-5729 is JPay's best toll-free number, it is also the only way to get in touch with them. The next best way to talk to their customer support team may just be to tell GetHuman about your issue and let us try to find the best way to contact them or find help for that particular issue. Besides trying to call, you can also start by telling us what the issue is above so we might be able to match you with the best form of communication or a written guide. If you think this information is inaccurate or know of other ways to contact JPay please let us know so we can share with other customers. And you can click here if you want to compare all the contact information we've gathered for JPay.

What is GetHuman's Relationship to JPay?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like JPay. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. If you look at our Skype Phone Number page, you can see an example of those free calling mechanisms and tips shared by other customers. Or take a look at the Virgin Mobile Phone Number page. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies like Skype or Virgin Mobile. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

JPay Contact Info

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