JPay Customer FAQ

The time it takes for funds added through JPay to post to an inmate's account can vary based on the chosen method of payment. Generally, electronic payments can post within a few hours, while transactions through money orders or checks may take longer. It is important to check the specific processing times that apply to your payment method and the facility involved.

If you have a confirmation number but the money hasn't posted to the inmate's account, it's possible there may be a processing delay. Please check the transaction status and any possible issues related to your payment method. If the issue persists, there are instructions on how to resolve this on the page you are viewing.

To add money to an inmate account, you can use JPay’s services, which offer several methods for funding the account. You can make deposits online through their website or mobile app, over the phone, or via money order. Each method has specific instructions and may vary in terms of processing fees and times. Ensure you have the inmate’s information ready to complete the transaction.

To put money on an inmate's account for phone calls, you can use the JPay website or mobile app. Select the option for depositing funds and follow the prompts to provide the necessary information, including the inmate's details and the amount you wish to send. Ensure you have a valid payment method available for the transaction. Once completed, the funds will be available for the inmate to use for phone calls.

To check your JPay balance, log into your JPay account on the official website or mobile app. Once logged in, you should be able to view your account balance on your dashboard or in the account overview section.