My J Pay account is blocked and I can't write to my inmate friend in Texas.I tried to w...

GetHuman-salvamar's Locked Account issue with JPay from March 2021

Help with my JPay issue
First: share to improve GetHuman-salvamar's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-salvamar may need:
Username, Password, Email address on the account, Name on the account, Phone number on the account, and Address on the account
Top Tip from another customer
If you are looking to recover your account then click here then go to the login and click "Forgot password”, you will be prompted to enter your last name, social security number and date of birth. After that you should be able to reset your password by checking your email for the account.
The issue in GetHuman-salvamar's own words
I was trying to answer the questions they asked ... My J Pay account is blocked and I can't write to my inmate friend in Texas.I tried to write on last saturday,*impossible to access logging.Then I tried to be helped but not succeeded,I got stamps...I don't understand what is the matter...I can give you these details :my penfriend is : Joseph Fran*ois JEAN *******,polunsky unit,Livingston,Texas,*Thanks to help me,*Marie-No*lle SALVAT
My friend is in Death row and is waiting for this mail*the post mail gets two weeks,at least...
I don't know!...
from december ****!...
I'm lost
How GetHuman-salvamar fixed the problem

We are waiting for GetHuman-salvamar to fix the problem and share the solution with the rest of us customers.

Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common JPay customer problems.
What Do I Do If My Payment Was Declined on Jpay?What Do I Do If I'm Having Problems with My Jpay App?How Do I Recover My Account Access to Jpay?
Do you have a customer issue as well?
We can help you get JPay's attention and get better help faster. Tap below to get started.
Having JPay issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid


JPay "help"
Locked Account issue
Reported by GetHuman-salvamar
Mar 21st, 2021 - 2 months ago
Not resolved
Seen by 9 customers so far
Similar issue to 1464 others
1 customer following this


GetHuman-salvamar started working on this issue
Mar 21st 5:33pm

Paying Too Much for Internet?

After helping consumers for 10 years, we realized that you need an impartial, live person you can talk to about comparing the various TV, cable, Internet and phone plans in your area- somebody who can compare the best deals across telecom providers. So we created a free concierge service you can call at the phone number below.

Call Anytime: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies