I have been unable to access Video Visitation. In a previous call, Jpay said I was regi...

GetHuman4684210's customer service issue with JPay from April 2020

Help with my JPay issue
The issue in GetHuman4684210's own words
I have been unable to access Video Visitation. In a previous call, Jpay said I was registered and the problem was with the prison. The prison said I am registered and they want to contact Jpay. WHO CAN THEY CONTACT? Please do not give the Customer Service Number. The wait is horrible.

GetHuman4684210 did not yet indicate what JPay should do to make this right.

How GetHuman4684210 fixed the problem
Despite the exact identifying information that jpay and the prison had for me, my name was not spelled the same - jpay had no spaces between my first and second name, while the prison did. That one space caused so many phone calls and delays until it was detected. It was the jpay operator who mentioned the issue of exactness* so she checked and discovered the problem, which was then fixed.
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common JPay customer problems.
What Do I Do If My Payment Was Declined on Jpay?What Do I Do If I'm Having Problems with My Jpay App?How Do I Recover My Account Access to Jpay?
Do you have a customer issue as well?
We can help you get JPay's attention and get better help faster. Tap below to get started.
Having JPay issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

JPay

Customer service issue
Reported by GetHuman4684210
Apr 20th, 2020 - 10 months ago
Fixed
GetHuman4684210 shared how to fix
Seen by 5 customers so far
Similar issue to 2386 others
0 customers following this
Items needed
Username
Password
Email address on the account
Name on the account
Phone number on the account
Address on the account

Timeline

GetHuman4684210 started working on this issue
Apr 20th, 2020 7:31pm
GetHuman4684210 indicated the issue is not fixed yet.
Apr 20th, 2020 7:31pm
GetHuman4684210 indicated the issue is not fixed yet.
Apr 20th, 2020 7:32pm
GetHuman4684210 confirmed the issue is fixed. Hooray!
Apr 21st, 2020 2:41pm

The Free, Easy Way to Move Services

Call now and talk to a real person in seconds who can tell you the best deals from each telecom company if your new home area. We find the best deal for you and then we manage the scheduling so that all your technicians show up on the same day. Easy and free!

Call free anytime: 888-959-6783Our service is unaffiliated and thus can compare plans across many providers and schedule multiple technicians