I was paroled *******, and on ******* I sent my JPay* player in to be unlocked. After...

GetHuman-onstaati's customer service issue with JPay from October 2019

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The issue in GetHuman-onstaati's own words
I was paroled *******, and on ******* I sent my JPay* player in to be unlocked. After many emails and attempted contacts, it is now nearly ** days and I have neither received my unlocked player back OR heard anything about its status. I supplied the JPay email support team with ALL the shipping information and answered all their questions.**My name and number: Randall G. Kuipers, Michigan DOC ******* Player* - JP*D********M****** Tracking * to Carrollton, TX - USPS **** **** **** **** **** ** Arrived ******.**I just want my Functioning player, my music (**** songs), and my saved emails and pictures. If they cannot find MY player, then I'm fine with them taking a new one off the shelf, plugging it into my account (****** * jc*rp*), grabbing all the data, loading my songs, and sending That player to me.**My address: Randall Kuipers *** Worden St. SE Grand Rapids, MI *******I hope you can help me - I'm just getting the run around, or nothing, from JPay itself.

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What Do I Do If My Payment Was Declined on Jpay?What Do I Do If I'm Having Problems with My Jpay App?How Do I Recover My Account Access to Jpay?
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JPay

Customer service issue
Reported by GetHuman-onstaati
Oct 30th, 2019 - 2 years ago
Not resolved
Seen by 37 customers so far
Similar issue to 1992 others
0 customers following this

Timeline

GetHuman-onstaati started working on this issue
Oct 30th, 2019 2:04pm
GetHuman-onstaati indicated the issue is not fixed yet.
Oct 31st, 2019 2:01am

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