I have just realized that an item I ordered at the end of December never arrived. I've...

GetHuman-allistho's customer service issue with JCrew.com from January 2019

2 views
 | 
843 similar
 | 
0 following
Help with my JCrew.com issue
First: share to improve GetHuman-allistho's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-allistho's next move: call JCrew.com.
The best way to get your problem resolved is to tap the button below to start calling JCrew.com. We will check on you later to see if it's fixed or needs to be escalated.
Before contacting them, items GetHuman-allistho may need:
Order number, Billing address, and Email address on the account (if applicable)
The issue in GetHuman-allistho's own words
I have just realized that an item I ordered at the end of December never arrived. I've checked using the order number (*********), and it looks like JCrew's records show that the item was delivered to the store at Ponce City Market in Atlanta, GA and picked up. I did pick up an in-store delivery order, but this item (K**** - Men's PJ Pants, size L, navy*green*pink plaid) was not among the items I received. I'd prefer to receive this item, but if not available will need a refund of the purchase price. Thanks!
GetHuman-allistho did not yet indicate what JCrew.com should do to make this right.
I have an issue with JCrew.com too
How GetHuman-allistho fixed the problem
We are waiting for GetHuman-allistho to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get JCrew.com's attention and get better help faster. Tap below to get started.
Having JCrew.com issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-allistho fixes it.
This email address isn't valid

JCrew.com

Customer service issue
Reported by GetHuman-allistho
Jan 24th, 2019 - 3 mons ago
I have an issue with JCrew.com too
Not resolved
Seen by 2 customers so far
Similar issue to 843 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman-allistho started working on this issue
Jan 24th 2:39pm