Before contacting them, items GetHuman-allistho may need:
Order number, Billing address, and Email address on the account (if applicable)
The issue in GetHuman-allistho's own words
I have just realized that an item I ordered at the end of December never arrived. I've checked using the order number (*********), and it looks like JCrew's records show that the item was delivered to the store at Ponce City Market in Atlanta, GA and picked up. I did pick up an in-store delivery order, but this item (K**** - Men's PJ Pants, size L, navy*green*pink plaid) was not among the items I received. I'd prefer to receive this item, but if not available will need a refund of the purchase price. Thanks!
GetHuman-allistho did not yet indicate what JCrew.com should do to make this right.
I have an issue with JCrew.com too
How GetHuman-allistho fixed the problem
We are waiting for GetHuman-allistho to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.