I have just realized that an item I ordered at the end of December never arrived. I've...

GetHuman-allistho's customer service issue with JCrew.com from January 2019

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The issue in GetHuman-allistho's own words
I have just realized that an item I ordered at the end of December never arrived. I've checked using the order number (*********), and it looks like JCrew's records show that the item was delivered to the store at Ponce City Market in Atlanta, GA and picked up. I did pick up an in-store delivery order, but this item (K**** - Men's PJ Pants, size L, navy*green*pink plaid) was not among the items I received. I'd prefer to receive this item, but if not available will need a refund of the purchase price. Thanks!
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Customer service issue
Reported by GetHuman-allistho
Jan 24th, 2019 - 3 mons ago
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Jan 24th 2:39pm