Having trouble logging into my account to look at my credit card bill. I am furious abo...

GetHuman5261525's Credit Card Balance issue with JC Penney from September 2020

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Order number, Billing address, Email address on the account, and Name on the order
The issue in GetHuman5261525's own words
Having trouble logging into my account to look at my credit card bill. I am furious about the fact that I did not receive an email, text notification, or piece of mail regarding my first payment as a Jcpenny card holder. So I had noticed that I had not received a bill in the mail so called customer service to an auto system and told me my balance was over $*** dollars when the amount i purchased was only $***. When I signed up for my Jcpenny credit card the associate never once asked me how I would like my billing set up. So I would like some clarification as to why I got no notice on my payment that was due at the beginning of the month and now I'm late for it. Thanks for your time in advance. Katelyn

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JC Penney

Credit Card Balance issue
Reported by GetHuman5261525
Sep 14th, 2020 - 6 months ago
Not resolved
Seen by 4 customers so far
Similar issue to 1548 others
0 customers following this

Timeline

GetHuman5261525 started working on this issue
Sep 14th, 2020 2:04pm
GetHuman5261525 indicated the issue is not fixed yet.
Sep 14th, 2020 7:13pm

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