I need help with my credit card.

GetHuman2464228's customer service issue with JC Penney from March 2019

5 views
 | 
3337 similar
 | 
0 following
Help with my JC Penney issue
What went wrong?
Waiting to see what went wrong with our suggestion for how to get JC Penney help.
First: share to improve GetHuman2464228's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman2464228 may need:
Order number, Billing address, Email address on the account, and Name on the order
The issue in GetHuman2464228's own words
Get my credit card (that I haven't received twice now) tied to online shopping, which is more convenient for me at my age.*And have it set up online for payments, etc. The credit card hotline said it is tied to "in the store" shopping, but cannot be tied to online shopping. ... I need help with getting my credit card which has been sent twice now, but not received. The credit card help line says they can't help with what I asked for.
I have been waiting since last December to be able to use my credit card for it's offers and benefits.
By making this work for me.
Since December ****. I expected to be able to do my shopping and bill paying on line, like I do other places I shop.
I've talked to the Credit Card help line twice. First, when I didn't receive the original card. They blocked it and supposedly sent a new one on the **th of February, which I have not received again. I called again today to have them tell me I couldn't get the credit card tied in for online shopping. I told them to just cancel the account then, and they told me blah, blah, blah. So I told them to not close the account, and now, I 'm trying my luck with you.
I have an issue with JC Penney too
How GetHuman2464228 fixed the problem
We are waiting for GetHuman2464228 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get JC Penney's attention and get better help faster. Tap below to get started.
Having JC Penney issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman2464228 fixes it.
This email address isn't valid

JC Penney

Credit card I have never received.
Customer service issue
Reported by GetHuman2464228
Mar 12th, 2019 - 5 mons ago
I have an issue with JC Penney too
Not resolved
Seen by 5 customers so far
Similar issue to 3337 others
0 customers following this
Follow this issue to see how it gets fixed