JCPenney Customer FAQ

You can chat with a JCPenney representative through the JCPenney website. On the customer service page, click on "Chat with us" option which is typically available at the bottom right side of the page. This feature is typically available 24 hours, 7 days a week. However, keep in mind that there might be times when the chat function is unavailable due to high demand or after business hours. We recommend having your order number or account information at hand to facilitate any inquiries or troubleshooting they may assist you with.

Yes, you can. JCPenney has a flexible return policy for items that do not fit. You can return the item to JCPenney in its original condition with the receipt, and tags attached, either by mail or at any of their store locations. Returns are usually processed to the original form of payment. However, please be aware that certain items may have specific return policies, so always check with the store or online for details.

We're sorry, but we can't provide a list of specific JCPenney locations that offer alterations. However, many JCPenney stores do have alteration services, usually associated with the sales of their formal wear or in-store Sephora locations. We recommend calling your nearest JCPenney store directly to confirm if they offer this service.