My husband and I went to our local JCPenney store and went to purchase a pair of New Ba...
GetHuman-sandicol's customer service issue with JC Penney from December 2018
Help with my JC Penney issue
Next: our robot will wait on hold for GetHuman-sandicol to get a JC Penney rep on the line!
Always use the GetHuman Phone tocall JC Penney. We wait on hold and get a rep on the line for you faster and for free!
First: share to improve GetHuman-sandicol's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-sandicol may need:
Order number, Billing address, Email address on the account, and Name on the order
The issue in GetHuman-sandicol's own words
My husband and I went to our local JCPenney store and went to purchase a pair of New Balance sneakers for men. We had a $** off coupon on $** or more purchase. The sale price on the shoes was $**, yet we were not honored on the coupon. No where did it stage that NB was not excluded. Why do you not state what items are included in this coupon.? I think it is really senseless to mail out coupons and not abe able to use them . I have been a customer of Penney's for years, including employment for several years. I am highly disappointed in your policy and may cut up my card and not associate with your company anymore. Poor customer service on your behalf.
GetHuman-sandicol did not yet indicate what JC Penney should do to make this right.
I have an issue with JC Penney too
How GetHuman-sandicol fixed the problem
We are waiting for GetHuman-sandicol to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get JC Penney's attention and get better help faster. Tap below to get started.
Having JC Penney issues too?
Get tips from pros & other customers, and get it handled faster: