My husband and I went to our local JCPenney store and went to purchase a pair of New Ba...

GetHuman-sandicol's customer service issue with JC Penney from December 2018

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The issue in GetHuman-sandicol's own words
My husband and I went to our local JCPenney store and went to purchase a pair of New Balance sneakers for men. We had a $** off coupon on $** or more purchase. The sale price on the shoes was $**, yet we were not honored on the coupon. No where did it stage that NB was not excluded. Why do you not state what items are included in this coupon.? I think it is really senseless to mail out coupons and not abe able to use them . I have been a customer of Penney's for years, including employment for several years. I am highly disappointed in your policy and may cut up my card and not associate with your company anymore. Poor customer service on your behalf.
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JC Penney

Customer service issue
Reported by GetHuman-sandicol
Dec 5th, 2018 - a mon ago
I have an issue with JC Penney too
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GetHuman-sandicol started working on this issue
Dec 5th, 2018 8:19pm