On *.**.**, hair products were ordered, tracking *****************, When I received an...

GetHuman-laneyina's customer service issue with JC Penney from November 2018

1 view
1911 similar
0 following
Help with my JC Penney issue
Next: our robot will wait on hold for GetHuman-laneyina to get a JC Penney rep on the line!
Always use the GetHuman Phone tocall JC Penney. We wait on hold and get a rep on the line for you faster and for free!
First: share to improve GetHuman-laneyina's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-laneyina may need:
Order number, Billing address, Email address on the account, and Name on the order
The issue in GetHuman-laneyina's own words
On *.**.**, hair products were ordered, tracking *****************, When I received an email confirmation on this order the order was SHIPPED to an old address from * years ago. The billing address is the correct address and has been for the last six years. I'm unsure how or why an old address was used for shipping. I have ordered numberous times from your store, receiving all my merchandise for six years. Please advise how you will remedy this issue.
GetHuman-laneyina did not yet indicate what JC Penney should do to make this right.
I have an issue with JC Penney too
How GetHuman-laneyina fixed the problem
We are waiting for GetHuman-laneyina to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get JC Penney's attention and get better help faster. Tap below to get started.
Having JC Penney issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-laneyina fixes it.
This email address isn't valid

JC Penney

Customer service issue
Reported by GetHuman-laneyina
Nov 27th, 2018 - 9 mons ago
I have an issue with JC Penney too
Not resolved
Seen by 1 customer so far
Similar issue to 1911 others
0 customers following this
Follow this issue to see how it gets fixed
GetHuman-laneyina started working on this issue
Nov 27th, 2018 11:49pm