I placed an online order ***************** on *****. According to the original email I...

GetHuman-sugrad's customer service issue with JC Penney from November 2018

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I placed an online order ***************** on *****. According to the original email I received, the item is in transit. According to jcpenney.com customer service, the item arrived at the Wayne store. I never received a confirmation of that fact. When I call the store, no one answers at the .com department. All I want to know is - can I pick up the item? I do not want to make a useless trip to the store. No one seems willing to help me and I am extremely disappointed with your customer service department.
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JC Penney

Customer service issue
Reported by GetHuman-sugrad
Nov 27th, 2018 - 9 mons ago
I have an issue with JC Penney too
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Seen by 7 customers so far
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GetHuman-sugrad started working on this issue
Nov 27th, 2018 8:17pm