I have been on hold for ** minutes with your furniture department at ***********. this...

GetHuman1695364's customer service issue with JC Penney from December 2018

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The issue in GetHuman1695364's own words
I have been on hold for ** minutes with your furniture department at ***********. this is the third time I have called about an incorrect shipment on my order no. **************** that was delivered to me on ********. I am repeatedly told that US Quality is going to contact me to see the couch but no one from there has called. What is my next step other than take the couch to the mall and set it in the front door. I have received the invoice from penneys and you can bet I am not paying for this loveseat!! Everyone at the furniture center have been very nice but nothing is happening so my good nature is no longer good.
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JC Penney

Customer service issue
Reported by GetHuman1695364
Dec 5th, 2018 - 2 mons ago
I have an issue with JC Penney too
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Seen by 4 customers so far
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Timeline
GetHuman1695364 started working on this issue
Dec 5th, 2018 3:58pm