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Before contacting them, items GetHuman1695364 may need:
Order number, Billing address, Email address on the account, and Name on the order
The issue in GetHuman1695364's own words
I have been on hold for ** minutes with your furniture department at ***********. this is the third time I have called about an incorrect shipment on my order no. **************** that was delivered to me on ********. I am repeatedly told that US Quality is going to contact me to see the couch but no one from there has called. What is my next step other than take the couch to the mall and set it in the front door. I have received the invoice from penneys and you can bet I am not paying for this loveseat!! Everyone at the furniture center have been very nice but nothing is happening so my good nature is no longer good.
GetHuman1695364 did not yet indicate what JC Penney should do to make this right.
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