I was at the JCPenny in Ukiah Ca. Today and received the worse customer service ever. T...

GetHuman-zarateve's customer service issue with JC Penney from August 2018

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The issue in GetHuman-zarateve's own words
Get some help from the associate ... I was at the JCPenny in Ukiah Ca. Today and received the worse customer service ever. The worker there by the name of Ida Rose was extremely rude, I asked her to check a price on a pair of tennis shoes for me and she was not happy about it. When she was done I said thanks and she didn’t even respond. I needed help finding a certain size and she did not offer to help me. I had to ask an older man when it wasn’t even his department. Ida Rose did nothing to help me even after she heard when I said I needed help finding some shoes. Left without buying the tennis shoes for my son.
It was my sons birthday and left without getting him his shoes
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JC Penney

Shoe department
Customer service issue
Reported by GetHuman-zarateve
Aug 18th, 2018 - a yr ago
I have an issue with JC Penney too
Fixed
Seen by 8 customers so far
Similar issue to 743 others
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Items needed
Order number
Billing address
Email address on the account
Name on the order
Timeline
GetHuman-zarateve started working on this issue
Aug 18th, 2018 1:13am
GetHuman-zarateve indicated the issue is not fixed yet.
Aug 18th, 2018 3:09am
GetHuman-zarateve indicated the issue is not fixed yet.
Aug 18th, 2018 3:18am
GetHuman-zarateve indicated the issue is not fixed yet.
Aug 19th, 2018 5:28am
GetHuman-zarateve indicated the issue is not fixed yet.
Aug 21st, 2018 3:00am
GetHuman-zarateve indicated the issue is not fixed yet.
Aug 21st, 2018 3:01am
GetHuman-zarateve indicated the issue is not fixed yet.
Aug 21st, 2018 3:02am