JCPenney Customer Service Issues

I purchased two dress shirts for a total of $39.98. I planned to order online to use my 20% off and have them shipped to the store. The salesperson mentioned it wouldn't save me money due to the shipping cost to the store unless the order reached $50. After checking online at home, I realized I could have saved myself $10. As a loyal customer, I'm seeking assistance. I live an hour away from the store and returning the items to reorder online would be inconvenient. I was hoping for a refund of the difference in price.

I recently placed an order and included my rewards number, but it was not applied to the order. I contacted customer service last night, but they said it was too late to make changes. I have a balance of $ in rewards that I would like to use for this order. The order number is ---. When I tried to resolve this by calling, I was informed that the system is under repair, similar to my past order. Even though the rewards were supposedly deducted when I placed the order, they weren't reflected in the final total. I was hoping to use my rewards before they expire, so please ensure they are added before processing the order. Kindly confirm once this issue is resolved, or I may need to return the order. Thank you for your assistance.

I ordered a Christmas gift on Dec. 6, and the tracking information said it was shipped to the store on Dec. 10. When I visited the store on Christmas Eve, the pickup/return department was packed up, but two employees directed me to the petites counter. Unfortunately, the item wasn't there, and they mentioned there might be a shortage. I left town feeling upset that I wasn't informed about any backorders. I even checked online for my local store that claimed the item was available. It was disappointing that the staff didn't check the store or give me more information, especially since I was leaving for Christmas.

I shopped at your Mall St Matthews store in Louisville, KY today. The store was very crowded, with many shoppers. Some dressing rooms were closed, so we had to use others far away. The front checkout area by the mall entrance was closed, leaving only two checkouts. The lines were long, with up to 15 customers waiting. The store was messy, and staff were busy in the dressing rooms without assisting customers. I have a gold card Penney’s acct but the coupons I receive exclude many items I like to buy, like Clark shoes. I recently ordered shoes online and was going to be charged for store pickup, so I found a better deal elsewhere. Overall, I am disappointed with both my online and in-store experiences. I love your brands like Clark’s and Liz Claiborne, but today the store felt disorganized and understaffed. I hope improvements can be made to provide a better shopping environment. Thank you for listening to my concerns.

I received the pants today, but they sent me the wrong color. I contacted them, and they want me to return these and reorder the correct pair, then wait for a refund. I can't afford to reorder the pants I originally wanted since I purchased them with a gift card. I am the sole provider for my family of five and bought these for work. I feel incredibly inconvenienced and this error is not my fault. Can someone guide me on who to contact to resolve this issue?

I am currently in Djibouti on a U.S. military base and trying to make an online purchase. However, I keep receiving an error message stating that shopping is not available in my location. This is hindering my ability to buy gifts for my loved ones. I am utilizing a local internet provider for personal use and military communication, which should have a military IP address. Despite this, I am unable to access the internet with either connection. I would appreciate any assistance you can provide in resolving this issue. Best regards, BG Email: [redacted]

I placed an order for the Home Expectations Larin 10-piece comforter set on May 23rd. My credit card was charged $[redacted].50 on May 29th. Unfortunately, I never received the comforter set. After calling this morning, I was informed that JCPenney did not have a record of my order. Given that my daughter-in-law recently had major surgery, I had hoped to have her room decorated for her homecoming. It's been a week now, and we are still waiting. I was advised to dispute the charge with my credit card company as opposed to receiving a refund directly from JCPenney. I am disappointed with JCPenney's handling of this situation and feel compelled to express my frustration. As a result, I will be taking my business elsewhere. -Nina Ramsey

I shopped in Nashville with my mom and bought overalls that I later wanted to return in Florence, AL. Unfortunately, I left the receipt in my mom's car, so I couldn't return them for the full price of $44. I only paid $25 for them, and even though they still had the tags on, the store insisted on my license for the return. With my dad's help, we went back, but the salesperson, Dorris, was quite rude throughout the process. Despite my understanding of not getting the full price, the $8 refund and her attitude left me dissatisfied. I am not happy with this experience and expected a better customer service.

I am writing to share my experience at your Woodbridge, NJ store in the men's department and express my disappointment with the service I received. I waited in line for 20 minutes as both cashiers were unable to handle returns or issue credits. Despite calling a manager several times, there was minimal assistance in loading credit onto a gift card. The long checkout line lacked additional staff, and even after requesting a manager at the time of purchase, no one attended. On raising my concerns to the women's department manager, Doreen, little was done to address the issue despite four available cashiers and few customers. My attempts to contact customer service were also unsuccessful. As a cardholder, I am contemplating closing my account due to this unsatisfactory experience. It seems that customer service is not a priority in your store, and even when my frustration was evident, no action was taken on the matter. This incident occurred on a Wednesday evening in the men's department.

Hello, I have been a loyal JCP customer for over 20 years without any issues. Recently, I purchased two 21-inch spinner bags from PROTOCOL, which were fine, and a 30-inch gray spinner bag for my sister in India. Unfortunately, the large bag's quality was disappointing as the handle broke and the front part ripped within days. I was surprised when my sister sent me pictures of the damage. I am unable to attach the receipt, warranty letter with a five-year warranty, and images of the broken bag through your system. Please provide a valid email address so I can send all the necessary information. I am hopeful that you can refund the amount back to my card. Thank you.

Dear JC Penney Customer Services, I'm reaching out for assistance regarding my recent order. On 6-11-18, I placed Order# 2[redacted]-4[redacted] for a bathing suit, opting for $8.95 shipping to my home. Unfortunately, the suit was too small and I couldn't exchange it directly. I had to return it to the store, but with time constraints due to my upcoming vacation, I placed another order (Order# 2[redacted]-2[redacted]) with shipping. I kindly request a refund for the second shipping fee, as it was an inconvenience having to reorder to get the correct size on time. Other stores offer return labels for exchanges, which I found more convenient. Your prompt attention to this matter is greatly appreciated. I was disappointed with the service I received when trying to resolve this issue. Thank you. Sincerely, Patty A. M. Anaheim, CA [redacted] [redacted] [redacted]

I placed an order online on June 7th and received all items except for one. I picked up the order on 6/15 but was told the missing item was not in stock. I've been calling since then for updates and tracking information, but each time I call, I am transferred around the store without any answers. I was informed the item would arrive on the 25th, but when I called on the 27th, I was told it wasn't there and they couldn't provide tracking details. After contacting customer service today, I was given the tracking information that shows the item was delivered on 6/15/18 at 10:38 am and signed for by Patty. Despite this, I am still being told it's not available. I need confirmation that the item is in stock so I can collect what I paid for and expect compensation for this inconvenience.

Hello, I purchased a pair of flip flops online from your store. It's taken a while, but now that the weather is warmer, I've tried to wear them and they don't fit. I don't have the receipt as I ordered them online and added them to my account. The flip flops are called Linear Floral Flip Flops in navy blue, size 7. The UPC code on the tag is [redacted]-[redacted]-05. I hope you can locate my order if you check my account. The email address associated with my account used to be [redacted], but now I've changed it to [redacted] My account is under Autumn Roybal. Thank you.

Hello! I'm Evie, a tourist from the Netherlands currently on a road trip from Vancouver, Canada to Yellowstone, Portland, and Seattle. As a Britney Spears fan, I've been searching for a graphic tee with her on it in the junior's department at various JC Penney stores along my route, but haven't been successful. I'm keen to purchase the tee online, especially since I'd like to also get one for my sister before we attend Britney's concert together in Belgium next month. However, I've encountered an issue as my credit card and PayPal are connected to my Dutch address, preventing me from placing the order to ship to a Portland store. I appreciate any assistance you can provide as I head back to Europe on July 31st. Thank you so much in advance for your help! Best regards, Evie P.

Hello, I placed an order on your website on July 26th and it has not arrived yet. I usually receive my orders within a week when using standard shipping. The website states I should have received it by August 8th. When I track the order, it shows that UPS does not have the package. I contacted UPS, and they confirmed they do not have it. It has been 5 business days, and UPS still does not have the package. Can you confirm if my order has been shipped and provide me with the shipping date? Thank you.

I made a purchase on 7/8/18 and unfortunately, the delivery experience was extremely disappointing. The hair products I ordered were carelessly packed in a box, leading to leakage and creating a messy situation. Despite contacting JC Penney three times to arrange a return with UPS, I have yet to see any resolution. This delivery was defective and unsatisfactory. The order number is #2[redacted]-8[redacted] totaling $[redacted].50. I'm a disabled senior citizen currently on bed rest with no means of transportation. The hair products and mattress pads need to be returned as the mattress pads do not fit my mattress as advertised online. I've decided to halt payment on my credit card due to the lack of assistance from JC Penney. My name is Arlan B., and you can reach me at [redacted] or [redacted]. Two separate call tags are needed as the hair products can't be packaged with the pads because of the shampoo leak.

I brought my wedding rings to JCPenney in Erie, PA, for discoloration issues. Despite having a lifetime warranty, they insisted on sending them for repair. After dropping them off on July 13th, I was notified they were ready on July 25th. However, upon arrival, my rings couldn't be located, causing a 30-minute wait and distress. The staff couldn't find them and speculated they were mistakenly sent out for repair again. I was left dissatisfied, especially since I had driven a long way just to pick them up. The manager mentioned reviewing the security footage. The situation will now lead to an additional week of delay. I believe they should have offered to buy out the rings, considering the inconvenience. The service I received was unacceptable, and I am disappointed. I am hoping for some form of compensation for the time, money, and emotional stress this has caused my husband and me. This experience has made me uncertain about returning to shop there in the future, as I am unable to wear my wedding rings for an extended period.

I would like to cancel my order. I spent a long time picking out a swimsuit online and placed the order with a live agent at JCPenney. The tracking information showed an undeliverable address on 8-1. After contacting JCPenney, they advised me to cancel the order and place a new one, which would delay the delivery by another 5-7 days. After contacting UPS to correct the address, it still has not been delivered. I have called UPS multiple times, but the issue remains unresolved. Now, JCPenney's customer service line is stating that I cannot cancel the order. I have not received the item, and I refuse to pay for it. I need assistance with canceling the order as soon as possible.

Order # 2[redacted]-8[redacted] was delivered on August 8, [redacted] by UPS. The package, containing a [redacted] BTU Frigidaire air conditioner, arrived with significant damage to the outside packaging. The UPS employee, aware of the damage, handled the package roughly. Upon inspection, the styrofoam supports inside were also torn apart, resulting in cosmetic damage to the air conditioner. Despite its appearance, the unit seems to function correctly. We are disappointed with the inferior condition of the product after spending over $[redacted] on it. Unfortunately, returning it is not an option due to the lack of adequate packaging. We possess photos documenting the state of the boxes and the metal casing of the air conditioner if needed for further review. Thank you, Bruce & Sheri Salzmann.

I had a disappointing experience at JCPenney on Monday. I intended to use my $10 off a $50 kids' purchase coupon, but despite having items totaling $50, the staff member insisted on applying a 15% off coupon instead. I felt embarrassed by her behavior and rudeness. She did not acknowledge my coupon or express gratitude when packing my items. On previous visits, employees were also inattentive, chatting amongst themselves and using inappropriate language rather than providing customer service. These encounters left me feeling frustrated and unappreciated.