JCPenney Customer Service Issues

Yesterday, on 8/8/18, I visited a store that advertised legging sets at 40% off, but upon checkout, they were full price. Despite there being two racks of the outfit, the store clerk mentioned running out of space and placing remaining items on the sale rack. There were over 20 outfits labeled incorrectly, priced at $54.00, which left me feeling disappointed and frustrated.

I recently purchased a bath rug at the store today and was told it was on sale. However, I was unable to redeem the additional 20% off with my JCP card because I didn't have the required coupon on my basic phone. The cashiers refused to override the need for the coupon without a special SKU number. I'd like a refund of the 20% discount and the additional sales tax removed from my account, totaling $5.29. The receipt details are as follows: - Item: Bath rug [redacted], UPC: [redacted]51 - Store: [redacted], Terminal: [redacted], Transaction: [redacted] - Date: 08-09-18, Time: 12:44 pm, Associate: Aiden Please confirm when the refund will be processed. Additionally, I've noticed low morale and staffing issues in the store. Please address these concerns to ensure a better shopping experience for customers. Thank you. - Mary B.

I bought a washer dryer that was delivered on 8/6, but the installation couldn't be completed due to a faulty outlet. There was also an issue with the vent not fitting. The installer attempted to modify it but later said it couldn't be done, leaving the dryer partially installed in the hallway. I was advised to get a slim vent, but given our age of 84, we can't move the dryer ourselves. Despite contacting customer service, I haven't received a satisfactory solution. The service team came on 8/9, which is within the 48-hour window mentioned, but the focus seems to be on what was promised rather than how to resolve the situation.

I purchased 9 Royal Velvet Pleat Walnut Color Curtains on 07/29 at the Culver City store. Unfortunately, it wasn't enough to finish my project. I contacted customer service through live chat to be notified when the curtains were back in stock. Today, I received an email indicating they were available, but upon checking online, they are still out of stock. I am frustrated because on 08/03 Savana told me, and Perry confirmed on live chat, that I could still purchase the curtains at the discounted rate of $41.59 I originally received in-store once the item was back in stock.

During my recent visit to your Richmond Virginia store on Parham Road, I encountered an issue that left me quite disappointed. I came across a pair of shoes marked at .08 cents, but the clerk at checkout refused to sell them to me, claiming it was an online purchase offer. Despite my efforts to explain that the shoes were clearly not meant for online purchase, the clerk and subsequent managers were not accommodating. I felt mistreated and disrespected, especially considering I have had previous incidents of incorrect pricing at the same store. As a loyal shopper and former employee of JCPenney, along with my family members, I am appalled by the lack of customer service and resolution in this matter. I am reevaluating my support for your store and may reconsider future patronage if such issues persist. Your attention to this matter is greatly appreciated. - L. Johnson

On August 15, [redacted], Doyle M., the manager of JC Penney in Petoskey, Michigan, conversed with Angie from the Furniture customer service department. During their chat, Angie assured Mr. M. that Mrs. A. would receive a call at [redacted] to schedule the pickup of the chair. Regrettably, Mrs. A. has had trouble contacting the department through the automated directory to provide the pickup address at [redacted] Huron Shore Rd., Rogers City, Michigan. Assistance in this matter would be greatly appreciated.

While shopping at the Henderson NV store in the Galleria at Sunset, I sought assistance to purchase a suit. After waiting 15 to 20 minutes, an employee finally came to the men’s department but didn’t offer help and just cleaned around me, making me feel profiled due to my appearance as a Mexican man with a shaved head. Despite spending nearly $[redacted] on a suit, I left feeling upset and regretful, vowing not to return to any of the stores. With over 20 years of experience in retail management, I am appalled at how I was treated. Basic courtesy and good customer service can prevent misunderstandings like this. I believe this issue needs to be addressed from the store level all the way up to the corporate level to ensure better training and handling of such situations.

During my visit to JCPenny in Ukiah, CA today, I experienced very poor customer service. An employee named Ida Rose was exceptionally rude. I politely requested her help to check the price of a pair of tennis shoes, but she appeared displeased with my request. After she finished, I thanked her, but she did not acknowledge my gratitude. I also needed assistance in locating a specific shoe size, which she did not offer. I ended up seeking help from an unrelated older male employee, as Ida Rose made no effort to assist me despite knowing I needed help. Unfortunately, due to her attitude and lack of assistance, I left the store without purchasing the tennis shoes for my son.

I visited Rverbirch Corner Shopping Center in Sanford, NC just before 8 p.m. tonight to collect my orders, only to be informed that only one order was available - the sheets I purchased. Earlier this week, I had visited and was told they couldn't find my sheet order, so I bought them in-store. Tonight, when trying to pick up my two other orders, I was told there was only one ready for pick-up, despite receiving an email stating all were ready. As I don't live nearby, I made a special trip as I'm leaving for vacation tomorrow. Upon returning home, I received another email stating my order would be returned if not picked up by the 27th. I had purchased items on sale using reward points, but I'll be out of town until the 30th. This situation is frustrating, especially after being a loyal JCP customer for over 35 years.

I recently placed an order for a bedspread, four pillows, a husband pillow, and five different wall decor items. Today, I received only one wall decor item, the bedspread, and all the pillows. Instead of the remaining wall decor items, I got three small bags of screws, laundry detergent, a notepad, and an old ink cartridge. My order number is [redacted][redacted]. The missing items are the hanging picture boards, the wooden "love" sign, and the message board, which were supposed to arrive today. Although I received an incorrect package, I received a delivery notification. I just want to receive the items I purchased. Thank you.

I recently encountered an issue with the manager of the men's department at South County. I found her to be incredibly rude and unprofessional when discussing the sales prices displayed on the racks. I was confused by the conflicting information on the yellow and red tags placed on the same racks. The yellow tag offered an additional 50% off the marked down price, while the red tag indicated a 50% discount off the regular price. When I raised this concern, the manager refused to honor the additional discount and was dismissive of my query. I was taken aback by her attitude and felt the signs were misleading. My daughters and I have JCPenney charge cards, and this experience left me feeling insulted. Although I did not catch the manager's name, I wanted to bring attention to the situation as her behavior was unprofessional and disrespectful.

During my recent visit to my grandson in Rhode Island, I shopped at the JC Penney store in Warwick and made a purchase totaling $[redacted].33 using my JC Penney gold card. Despite being unable to access my email for coupons on my mobile phone, I was informed that I had to present them in-store for the discount. The day after returning home, I discovered a promotion (code: 26SALE) offering an extra 20% off. When I inquired at my local JC Penney, I was advised to contact customer service to have the discount applied to my account. Unfortunately, my call with Princess in customer service was cut off while on hold. Speaking with Lucy in Kansas, at extension #[redacted], I was informed that she could only assist with online orders and that no one at JC Penney could address my issue. I am confused as to why I cannot receive the credit. I kindly request assistance in applying the 20% discount to my account. While the amount may not be significant, as a loyal JC Penney customer, I would greatly appreciate this adjustment. Thank you for your attention to this matter. Maria W.

To whom it may concern, I have been a loyal J.C. Penney customer for over 40 years. I would like to bring to your attention the high shipping cost in relation to the item I am interested in purchasing, the Disney Finding Nemo Stuffed Animal. Given my long-standing loyalty to the brand, I kindly request a one-time waiver of the shipping fee. This particular item is priced at $7.79, with a 40% clearance discount. The character of the stuffed animal is Finding Nemo Tsum Tsum, suitable for ages 1 year and up, with dimensions of 13.5 inches in length. The material is [redacted]% polyester, suitable for hand-washing, and imported. I appreciate your consideration in this matter. Thank you.

Order number: [redacted][redacted]. I made this purchase on 08/19 intending to buy back-to-school clothes, but unfortunately, school began on 08/27. My frustration stems from the lack of notifications to pick up my items. After speaking with a representative on 09/16 online, I was told that 4 items were ready, but upon visiting the store, I only received those items. The remaining items were still pending. The online system shows items in transit but no notifications have been received. Furthermore, the store personnel seemed unaware of these additional items. It's disheartening that after a month, my order remains incomplete.

Today, I visited the JCPenney store in Bowling Green, KY, not far from my home, to browse the clearance section. Among the items, I found a pair of Levi’s for my daughter and used the JCPenney price checker to see they were scanned at .08 cents. When I proceeded to purchase them, the cashier removed them from my order, stating they were discontinued. Even after expressing my interest in buying them, the cashier continued to refuse. I requested the manager, who dismissed my concerns, saying it would result in a fine. Throughout the interaction, the cashier's attitude turned rude. Despite the unpleasant experience, I believe customers should be able to purchase items at the scanned price. I have been a loyal JCPenney customer, always looking for good deals. I hope for a prompt resolution to this issue to avoid sharing my experience publicly. Kind regards, Courtney.

I had planned to buy blinds for my new home at JC Penney. The staff at the Southlands store in Aurora, Colorado, were excellent. They forwarded my request to the centralized number on September 13th. When I called on September 19th, I waited 45 minutes to speak to Dillon. Unfortunately, my request hadn't reached him, but he located the information, updated my profile, and promised a call to schedule window measurements within 30 minutes. However, I never received that call, so I've decided to take my business elsewhere. To improve your service, consider allowing individual stores to handle scheduling for measurements and installations. Despite having a substantial order, it seems that customer service and satisfaction are no longer priorities at JC Penney. I'm very disappointed and unlikely to return to the store.

I am frustrated because I have had two unsuccessful calls with no assistance. I purchased a washcloth and a purse with nearly $10 shipping fees. The washcloth was sent but the purse is currently at The Galleria Mall in Roseville for pickup, which is inconveniently far from me. I had intended for both items to be shipped to me. This situation has left me questioning why I paid so much for shipping just for a washcloth. Despite my efforts, I have not received the help I need during the calls. The representatives seemed confused, kept me on hold for extended periods, and ultimately ended the calls abruptly. Unless I retrieve the purse this weekend, it will be returned. I cannot commit to a 45-minute drive each way. My order number is 2[redacted]-4[redacted].

Hello, I made a $[redacted] purchase yesterday and wanted to understand how the bonus bucks program works. I believed it was one bonus buck for every $50 spent, but I didn't receive any after my purchase. When I contacted customer service, they mentioned my rewards were linked to an email instead of a phone number, which I could see was not accurate since my number was there. They assured me they fixed it, but I still didn't receive the coupons. Upon calling again, I received one coupon after another 10-minute wait. It seems like I should have received 2 bonus bucks instead. This experience is disappointing as it feels like the rewards system may not be working correctly. I have never encountered similar issues with Kohl's. Could you also please review my reward points as they don't appear to be accurate either?

I needed to return several gift items, but one didn't have a tag. During my return at the Westfield store in Hobart/Merrillville, IN, Tara was not professional or polite. She was slow in processing the return, even though I showed her the item on my phone. Then, she walked away and said something about me to a co-worker within earshot of other customers. Another employee had to step in to finish my return while she seemed busy with other tasks. Considering this unprofessional behavior, I am contemplating not shopping at Penney's anymore. It's disappointing since I have been a loyal customer for over 40 years. This incident occurred on Friday, October 5, [redacted], around 12:00-12:30 pm.

I spent hours selecting items, creating an order over $[redacted]. At checkout, I was surprised to see a message that the items could not be shipped to Puerto Rico. It's frustrating that this information wasn't clearly listed on the items, including two coverlet sets, two towel sets, a rug, shower curtains, and more. I opted not to purchase the rest of my items. The customer service operator left me on hold for thirty minutes before a supervisor quickly addressed my concerns. It's disappointing that after investing time and money, online orders to PR are handled poorly, and the customer service was lacking. It's important for companies to be transparent about shipping restrictions before customers invest time and money in selecting items.