JCPenney Customer Service Issues

Order Date: August 30, [redacted] Order Number: [redacted][redacted] I am disappointed with the quality of the items I received. Due to my health condition, I have been delayed in setting up my purchase. The bath rugs appear used, with frayed ends, and the white cart with shelves is poorly made, requiring duct tape to hold it together. I lack the energy to initiate a return, so I kindly request a credit to my account. Your products have previously been of a higher standard, and I hope this issue can be resolved promptly. Thank you for your attention to this matter. Sincerely, Patricia B.

I purchased earrings today for $10 that were on sale. While checking out, I declined the lifetime jewellery care plan since I was leaving for Ireland and bringing them back wouldn't be practical. The assistant mistakenly charged me $25 for the care plan, which another assistant tried to rectify but missed. I noticed the error and would appreciate a refund of $25 to my credit card. I can provide photos of the care plan and the receipt as proof. The store I visited was on Queens Boulevard. Thank you, Philomena D.

Subject: Levi Stretch Jeans Exchange Request I previously ordered a pair of Levi [redacted] Athletic Fit stretch jeans in size 42/30 for my husband at your Eau Claire WI store. Unfortunately, they no longer fit as he has lost weight. I am looking to exchange them for a smaller size, specifically a size 40 in the shortest length available. All tags are still attached to the jeans. I am unsure of the correct procedure to facilitate this exchange. Should I mail the jeans back with an address provided by you, or should I take them directly to the Eau Claire store? If mailing is an option, I would appreciate having an address and your confirmation to proceed with the return. Please advise me on the best way to exchange these jeans. Thank you for your assistance in this matter. Best regards, Judy Saumer from Eau Claire, WI

I recently received two emails in regards to the mystery sale event. The communication initially mentioned the upcoming sale, followed by a notification that it had begun both in-store and online. The email instructions included specific details to reference for an online purchase code and exclusive serial number. Despite my efforts, I could not locate this information in my emails. After contacting customer service for assistance, it was challenging to obtain the necessary details. When requesting to escalate my inquiry to a manager due to my physical limitations that make in-store visits difficult, I encountered unhelpful responses. Tammy, a manager at the Kansas Call Center, mentioned that the deal was only applicable in-store and without the designated codes, assistance was unavailable. Subsequent calls to customer service in search of a resolution also fell short, leaving me disappointed. I had hoped that JCPenney would accommodate customers like myself, who rely on online shopping, especially during special events like the Mystery Sale. However, my interactions with multiple representatives suggested otherwise. This experience has left me disheartened as a customer and individual with a stake in the company.

I recently applied for a position at the JC Penny located in Broward Mall, Plantation, Florida on 10/16/[redacted]. I had an interview with the store manager, and I was informed that a job offer could be made if I submitted an application. When I tried to do so at home, the system showed my information was already in the system. After speaking to the HR person at the store, they were unable to find or retrieve my application, instructing me to resubmit it. Despite numerous attempts today, I keep receiving the same message. I am eager to secure this job opportunity and unsure of what steps to take next. The HR person insists they cannot proceed without a submitted application and seems to be shifting the blame onto me.

I am a frequent shopper at JCPenney and often buy gift cards for family and friends. Today, I was disappointed with the rushed service. When I tried to use a "happy birthday" gift card for my father's birthday, the staff member took it from me quickly, removed it from the cardboard, and scratched it before letting me explain that I wanted to load money on it. She assumed I didn't understand how gift cards work and I ended up with a donut-themed card instead. The staff should be more patient and not rush customers through the process. It would be nice if they took a moment to greet customers and clarify if they want to purchase or use a gift card before assuming.

I ordered a crib for my nephew as a present on September 22, [redacted], with order number 2[redacted]-4[redacted]. The crib was initially scheduled to arrive by October 6th, but later I was informed that it would come on October 16th between 4pm and 7pm, which was then changed to 8pm until 11:30pm. Despite all this, the crib was never delivered, and there was no communication from the company. Despite numerous phone calls made by myself and my nephew Eric, the issue was not resolved. It was rescheduled for delivery on Friday, the 19th, but got canceled. It was rescheduled for today, October 22nd, between 4pm and 7pm, but once again, it wasn't put on the truck for delivery. Eric tried to follow up, but there was no response. The lack of follow-through and customer service from JCPenney is disappointing. I urge for immediate action to have the crib delivered without further delays or excuses. Eric King requires a phone call, and I expect a resolution promptly without any additional charges due to the inconvenience caused. -Phyllis Seberger

Hello, I am reaching out about a recent Lego purchase I made at JCPenney in East Town Mall, Madison, Wisconsin on October 22, [redacted]. Upon returning to Finland and gifting my son the Lego Minecraft set (The Nether Railway [redacted]), we were dismayed to find that the small plastic packages inside were already opened, some parts were pre-assembled, and many pieces were missing. Upon closer inspection, we noticed new tape over the original seals. My son, who eagerly awaited my return, was devastated that he couldn't fully enjoy the set as intended. I am disappointed by this experience and now must try to find a replacement in Finland. I would like to know how your store plans to address this issue. Thank you, -Ville I. +[redacted]77 [redacted] Talviunentie 22 [redacted] Joensuu Finland

During my visit to [redacted] Grand Circle in Katy, TX, I encountered poor customer service. Despite the associates calling for help multiple times, the wait was extensive. Eventually, we moved to another register where three associates were assisting customers. The process was slow as each customer had unique issues, prolonging our wait time to approximately 45 minutes. Despite the opportunity to save 20% by signing up for a JCPenney card, my sister opted not to due to the extended delays. Our final bill amounted to $92.96, potentially missing out on an extra $18.60 in savings.

I have a payment scheduled for the full amount owed on my JCPenney Credit Card from my bank tomorrow. I was surprised to receive an email about a late payment of less than $6 for last month. Now, I have received two reminders about an upcoming bill of around $[redacted] due on November 5. Despite my excellent history of paying bills promptly, if missing less than $6 is causing such concern, I am reconsidering using JCPenney's credit card in the future. From, T.J. Date: Oct 30, [redacted] From: Synchrony Bank for JCPenney Credit Card Subject: Payment Due Reminder Dear Thelma Jones, Your payment for the JCPenney Credit Card account is due on 11/05/[redacted]. Log in to your account to make a payment or to access online features. Thank you, JCPenney Credit Card Services

Dear Customer Service, I am writing to share my disappointment with my recent visit to the Lynnhaven Mall JCP. I had planned to take advantage of the $10 off of $10 promotion on November 3rd. However, when I arrived at 10:10am, the coupons were already gone. Despite this setback, I still proceeded with my shopping. While in line, I witnessed a customer ahead of me using multiple coupons on separate purchases and causing delays due to issues with the system. She mentioned receiving five coupons each for her and her family, totaling $[redacted] in free merchandise. This unfair advantage frustrated me, as I had not received a single coupon. The lack of a limit per person and the ability to obtain multiple coupons from different representatives only fueled this behavior. I recommend having a centralized coupon distribution point for future promotions to ensure fairness. Additionally, clearer guidelines on coupon use and restrictions would prevent similar incidents. I have been a loyal JCP customer for 40 years and hope my feedback contributes to a more equitable experience for all customers. Thank you. Tanya~

On 10/29/[redacted], my experience at this store location was extremely disappointing. Upon entering, I was continuously monitored by store security, being followed from the entrance to the men's department, and repeatedly asked if I needed help despite declining each time. This unwarranted surveillance continued for the brief 15-20 minutes I spent in the store. When I finally confronted the security personnel, I received a dismissive response that they were just "doing their job." I promptly addressed this issue with the store manager. Despite being a loyal customer for over two years, I felt targeted and harassed without cause. I reached out to customer service on 10/30/[redacted], speaking with Mr. Louis Zannella at ext. [redacted], to file a formal complaint with your corporate office. However, I was promised a response within 2 business days but have yet to hear back as of 11/1/[redacted].

I visited your jewelry department today at Glen Burnie, Maryland around 5:15 pm. The staff member present was assisting another customer when I arrived. Despite making eye contact with me a few times, she prioritized helping the other customer. When I approached her to let her know I was waiting, she mentioned she would assist them first and then turn to me, without directly acknowledging me. Feeling disregarded, I opted to let her focus on the other customers. This kind of treatment has occurred before in this department, leading me to feel consistently overlooked. I will no longer be visiting this store. Thank you. Best regards, A. Scott

I recently placed an order, and unfortunately, the address was automatically filled in incorrectly. Despite reaching out to customer service, I was given conflicting information about changing the address. This experience has left me frustrated, especially considering I have frequently shopped online without such issues. It seems the address autofill feature on the site is not user-friendly, requiring users to manually edit it by scrolling up. As a result, I now need to arrange to have my order shipped to the correct address by visiting UPS or the Post Office. This situation has caused unnecessary hassle, and I believe the autofill option for addresses should be more carefully implemented to avoid similar incidents in the future.

My spouse is employed at JC Penney in Sherman, TX. We are seeking guidance on how to reach the district manager or corporate office to address concerns regarding the behavior of his store manager and HR manager. According to JC Penney's ethics policy, retaliation is prohibited for reporting legitimate concerns. Unfortunately, his manager has significantly reduced his work hours compared to others on his team, despite the company's commitment to treating all employees fairly. When questioned, the manager casually explained the hour cuts were necessary, while the HR manager claimed to have no control over scheduling issues. We are disheartened by this lack of professionalism and would like to escalate this matter to a higher authority.

I reached out to the salon over a month ago to inquire about having my own hair extensions put in. Trish confirmed they could do it, so I scheduled an appointment for that evening. Unfortunately, she had to cancel due to illness. Despite multiple rescheduling attempts, I had to go elsewhere. Recently, I contacted a different location, and Charcoal also confirmed they could work with my extensions. However, that appointment was also canceled. Frustrated, I made another appointment online, purchasing a $[redacted] JCPenney gift card for payment. When I called to confirm the time, I was informed they do not install extensions purchased elsewhere, which contradicted what I was previously told by two locations. Now, I find myself with a gift card I can't use elsewhere and limited options due to financial constraints. It's essential for the salon to ensure consistency in their policies and communication with customers.

I visited Penney's on Saturday afternoon to purchase a pair of glasses and unexpectedly ended up buying two. The staff member who assisted me was exceptionally friendly. When I tried to pay my bill, both my Visa card and debit Visa were not working due to issues with the registers. I could only use a $50.00 gift card and about $20.00 in cash to pay in full. I resorted to opening a Penney's credit card account to make the purchase. Although it was inconvenient not to earn points with my Visa, I did receive a 15% discount for that day. Despite the payment hiccups, the Optical department employees and the on-duty manager were kind and helpful. I reside in Campbell and miss shopping at the now closed Sunnyvale store. Thank you for addressing this matter. Best regards, Linda Shanley

While visiting Billings, Montana from Red Lodge, I stopped by Penney at the mall. I saw that the socks and panties I like were on sale. At checkout, the cashier mentioned I could save an additional 20% by using my Penney credit card. Since I didn't have my card, I provided my husband's SSN and my driver's license. The cashier informed me I needed a card in my own name, even though I was an account holder. This was a new rule for me. I ended up using my Visa card and later returned the items. I've been a loyal customer at Penneys for over 30 years and was disappointed with this recent change in policy. -Cheryl S.

The person I care for, who is housebound due to ALS, purchased curtains from JCPenney. Invoice number R[redacted]7. She paid more than the current sale price and shipping, which is uncommon these days, especially for orders of this value. The return process requires her to take the item somewhere to ship it back and pay for the return shipping. The curtains received do not match the green color she wanted; they are gray instead of green as shown online. It's frustrating that brick-and-mortar stores are closing, and online retailers like Amazon are growing due to issues like high shipping costs and complicated return procedures for inaccurately depicted items. I kindly request a prepaid return label to send these curtains back as the person I assist can't visit a store anymore. The JCPenney store I knew has closed, so returning in person is not an option. Thank you for addressing this issue promptly. Leigh S. On Behalf of Veona N. Invoice #R[redacted]7 2 Item # FC[redacted]Q

I recently went to pick up my ship-to-store order at the store. Unfortunately, it was not a smooth experience. The employees assisting customers were inexperienced and struggled to handle the workload efficiently. Upon receiving my order, I found that it was incomplete even though I had paid for everything. The staff member at the counter seemed unsure of how to resolve the issue, leading me to return the entire order. I felt bad for the overwhelmed employee, but the overall service was lacking. It would have been nice to receive some form of compensation for the inconvenience, such as having the complete order sent to my house or a discount on a future purchase. The entire ordeal took up a lot of my time and left me dissatisfied with the service. This experience has made me reconsider shopping at this store in the future.