I purchased a leather sofa in Nov. **l* and it was recently damaged while being moved...

GetHuman925439's customer service issue with JC Penney from July 2018

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The issue in GetHuman925439's own words
I purchased a leather sofa in Nov. **l* and it was recently damaged while being moved.*I purchased the warranty under Uniters, but they refuse to pay because of "limitations & exclusions" of which I was never made aware. If they won't honor the warranty which I paid $***.** for, I would like a full refund. I have the letter from the salesman which states I was covered and he enclosed a brochure which highlighted a plan for accidental coverage to fabric, leather and wood.
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JC Penney

Customer service issue
Reported by GetHuman925439
Jul 28th, 2018 - 10 mons ago
I have an issue with JC Penney too
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Seen by 3 customers so far
Similar issue to 522 others
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GetHuman925439 started working on this issue
Jul 28th, 2018 2:15pm