I don't yet know if JC Penny received the the returned watch and credited my account. They did send a prepaid label since they sent the wrong watch.

GetHuman217502's customer service issue with JC Penney from June 2018

Help with my JC Penney issue
The issue in GetHuman217502's own words
Return the watch. ... I ordered a watch and received the wrong watch! I am a senior citizen and unclear as to the return instructions and outraged that I will be expected to pay shipping and restocking when it is your mistake!
This was a birthday gift for a friend and it was too late to give to her. They charged my CC immediately, but said I had to wait until the merchandise was returned to their warehouse before I received a credit. I sent it out the next day, but do not know "when" it arrived at their warehouse or if it has been credited. If I receive the charge on my bill, I will cut up my J C Penny*credit card.
I want to make sure the charge is credited.
I always bought my clothes, jewelry, shoes, and gifts from JC Penny. When I ordered online, I had it shipped to the store at the Garden State Plaza. That store closed and now if I order online, I pay shipping and if I receive the wrong merchandise or it doesn't fit I have to wait for a credit if NOT pay reshipping and restocking charges.
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JC Penney

I received the wrong watch and after I called, they sent a prepaid label.
Customer service issue
Reported by GetHuman217502
Jun 5th, 2018 - a yr ago
I have an issue with JC Penney too
Fixed
Seen by 6 customers so far
Similar issue to 99 others
0 customers following this
Items needed
Order number
Billing address
Email address on the account
Name on the order
Timeline
GetHuman217502 started working on this issue
Jun 5th, 2018 2:17am
GetHuman217502 indicated the issue is not fixed yet.
Jun 6th, 2018 2:16am
GetHuman217502 indicated the issue is not fixed yet.
Jun 8th, 2018 1:22am
GetHuman217502 indicated the issue is not fixed yet.
Jun 9th, 2018 2:28pm
GetHuman217502 indicated the issue is not fixed yet.
Jun 9th, 2018 2:38pm