Incorrect catalog item received - not once but twice.

GetHuman-hersheyn's customer service issue with JC Penney from May 2018

Help with my JC Penney issue
The issue in GetHuman-hersheyn's own words
purchase an item as it was described on line ... I had placed an order online for a blouse with three quarter inch sleeves. When it arrived at my home, it was like the one I ordered but had shorter sleeves.**I returned it to the store & reordered it there. Yesterday it arrived but it is the same as my last order - shorter sleeves.**How is this possible? I still want the one with three quarter inch sleeves. Can you help me?**Thank you.
this is my second order for the same top and cannot receive what is advertised
All want is the item I ordered.
I'm a senior citizen and have been a customer for many years. I recently obtained a new JC Penny credit card and this purchase is the first time for me to use it. This is time a good first impression.
I called the customer service number regarding the first order. They offered to send a label to return the item. However, I was advised if there was a JC Penney store near me, it would be faster to return and reorder from there. That's what I did.
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JC Penney

repeat catalog order
Customer service issue
Reported by GetHuman-hersheyn
May 24th, 2018 - 6 mons ago
I have an issue with JC Penney too
Fixed
Seen by 9 customers so far
Similar issue to 471 others
0 customers following this
Items needed
Order number
Billing address
Email address on the account
Name on the order
Timeline
GetHuman-hersheyn started working on this issue
May 24th 7:17pm
GetHuman-hersheyn indicated the issue is not fixed yet.
May 25th 9:15am
GetHuman-hersheyn indicated the issue is not fixed yet.
May 25th 9:30am
GetHuman-hersheyn indicated the issue is not fixed yet.
May 25th 9:05pm
GetHuman-hersheyn indicated the issue is not fixed yet.
May 27th 8:59pm
GetHuman-hersheyn indicated the issue is not fixed yet.
May 27th 8:59pm
GetHuman-hersheyn indicated the issue is not fixed yet.
May 28th 8:57pm
GetHuman-hersheyn indicated the issue is not fixed yet.
May 31st 1:54pm