I ordered a few wristlets and shoes on May ** to be picked up at the store. The estimat...

GetHuman-brit_thr's customer service issue with JC Penney from May 2018

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The issue in GetHuman-brit_thr's own words
I ordered a few wristlets and shoes on May ** to be picked up at the store. The estimated time delivery was May **th through May **rd ****. I have not received an email nor phone call saying that my order was ready to pick up. I called the *-*** number and she told me one item was shipped and that I should call the store when it opens. So i called the store like the customer service person over the phone said to do and no one picked up the phone for me to ask anyone any questions at the Douglasville store in Georgia. The items I ordered were gifts for teachers and a Mother's Day present for my mother.
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JC Penney

Customer service issue
Reported by GetHuman-brit_thr
May 24th, 2018 - 8 mons ago
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Email address on the account
Name on the order
GetHuman-brit_thr started working on this issue
May 24th, 2018 6:28pm