Faulty product: I would like a replacement or a refund.

GetHuman743606's customer service issue with JC Penney from June 2018

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Help with my JC Penney issue
Before contacting them, items GetHuman743606 may need:
Order number, Billing address, Email address on the account, and Name on the order
GetHuman743606's next move: have a JC Penney rep call.
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The issue and preferred resolution, in GetHuman743606's own words:
The problem I ran into: Faulty product: I would like a replacement or a refund.
I trust that JC Penney will make this right and come up with a resolution that is fair.
Help with my JC Penney issue
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JC Penney

Customer service issue
Reported by GetHuman743606
Jun 2nd, 2018 - 16d ago
I have an issue with JC Penney too
Not resolved
Seen by 5 customers so far
Similar issue to 584 others
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Timeline
GetHuman743606 started working on this issue
Jun 2nd 9:50pm