I am expecting a refund check for a cancellation on ****. I paid with PayPal and was to...

GetHuman4493579's customer service issue with JC Penney Catalog from March 2020

Help with my JC Penney Catalog issue
The issue in GetHuman4493579's own words
I am expecting a refund check for a cancellation on ****. I paid with PayPal and was told the Cleveland Tennessee store does not credit back to PayPal. On **** I gave all the information to a woman in Womens and she was going to give it to the manager. I have not heard from them yet and did not receive a check yet. I think her name is Joanne Shoemaker.

GetHuman4493579 did not yet indicate what JC Penney Catalog should do to make this right.

How GetHuman4493579 fixed the problem
Please ignore my reaching out to JCPenney catalog. It lies entirely at the store, which I forgot.
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JC Penney Catalog

Customer service issue
Reported by GetHuman4493579
Mar 19th, 2020 - a year ago
Fixed
GetHuman4493579 shared how to fix
Seen by 8 customers so far
Similar issue to 47 others
0 customers following this
Items needed
Account holder name
Billing address
Account phone number
Email address on the account

Timeline

GetHuman4493579 started working on this issue
Mar 19th, 2020 5:44pm
GetHuman4493579 indicated the issue is not fixed yet.
Mar 20th, 2020 6:00pm
GetHuman4493579 confirmed the issue is fixed. Hooray!
Mar 20th, 2020 6:02pm