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J. Crew Customer FAQ

Top Answers & How-to Guides

What is J. Crew's Phone Number?

The question we are asked most often is about how to talk to J. Crew customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

What is J. Crew's size guide for clothing?

J. Crew's size guide for clothing is designed to help customers find the perfect fit. It provides detailed measurements for each category,...
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Gift Cards

How Do I Use My J. Crew Gift Card for My Purchase?

You can use the J.Crew gift cards at any J.Crew store even with your phone orders. Select the item you want to purchase and use the...
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How Do I Send Someone a J Crew Gift Card?

Between holidays, birthdays or just-because days, a J Crew gift card is a great way to show someone you care. You can send an electronic...
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What Do I Do If My J. Crew Gift Card Balance Won't Load?

If you the balance of your J. Crew gift card won't display properly on the gift card balance checker, there are a few things you can...
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How Do I Check the Balance on My J Crew Gift Card?

J Crew provides four ways for customers to find out the balance on gift cards. You can use their online options: gift card balance...
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How Do I Request a Refund to a Gift Card from J. Crew?

If you need to return a J. Crew item you purchased with a gift card, you can get a refund applied to the gift card if you make the...
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How Do I Buy a Gift Card from J Crew?

Visit the J Crew website to buy a J Crew gift card and log in using an existing username and password. Go to the gift card section...
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Can I use multiple gift cards for a single purchase on J. Crew?

Yes, you can use multiple gift cards for a single purchase on J. Crew. If you have multiple gift cards with various values, simply...
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Is J. Crew gift card redeemable in-store and online?

Yes, J.Crew gift cards are redeemable both in-store and online. Whether you prefer to shop at one of our physical locations or through...
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Can I use a J. Crew gift card to purchase items from the sale section?

Yes, you can definitely use a J. Crew gift card to purchase items from the sale section. Our gift cards are accepted as a form of payment...
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How long is a J. Crew gift card valid for?

A J.Crew gift card is typically valid indefinitely. However, certain state laws require that gift cards be valid for a minimum period...
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Payment Methods

What are the accepted payment methods on J. Crew?

J. Crew accepts various payment methods for a convenient shopping experience. Customers can make purchases using major credit and debit...
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Return Policy

What is J. Crew's return policy for regular items?

J. Crew has a straightforward return policy for regular items, ensuring customer satisfaction. If you aren't completely satisfied with...
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What is J. Crew's return policy for sale items?

J. Crew's return policy for sale items allows customers to return them within 30 days of purchase. The items must be accompanied by...
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Shipping

Does J. Crew offer international shipping?

Yes, J. Crew does offer international shipping. Customers outside of the United States can place orders online and have them shipped...
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Size Guide

What is J. Crew's size guide for clothing?

J. Crew's size guide for clothing is designed to help customers find the perfect fit. It provides detailed measurements for each category,...
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Help me with my J. Crew customer service issue

Ask any question you have about J. Crew customer service. We will do our best to get you answers right away.
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