I’ve spent the last day and half somewhat frantically endeavouring to communicate with...

GetHuman-lahm's Hacked or Disabled Accounts issue with Instagram from March 2021

Help with my Instagram issue
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Before contacting them, items GetHuman-lahm may need:
Username on Account, Country you are located, Email on Account, Full Name, and Business Document that proves ownership of business account
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-lahm's own words
I’ve spent the last day and half somewhat frantically endeavouring to communicate with IG after a managed account with **K followers was disabled. It’s an influencer’s account, currently running a giveaway and due to post reviews for several brands. It’s also taken a year to reach **K status – lots of time and effort involved!* *This was on the back of being alerted to an imposter account which was using the profile pic and handle with an underscore, ie @username** *On reporting the fake account, bizarrely IG saw fit to disable the real account whilst allowing the imposter to remain live – it’s since gone on to change it’s name and clone another account.* *I’ve sent several forms of ID, contact details, Ad account that it is linked to, details of Ads placed and $ spent. Sent reports through IG app, replied to their emails, spent hours on FB Biz Support messenger.

GetHuman-lahm did not yet indicate what Instagram should do to make this right.

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Instagram

Hacked or Disabled Accounts issue
Reported by GetHuman-lahm
Mar 23rd, 2021 - a month ago
Not resolved
Seen by 2 customers so far
Similar issue to 36433 others
0 customers following this

Timeline

GetHuman-lahm started working on this issue
Mar 23rd 7:33pm