Instagram Customer Service Issues

Dear support team, I am currently facing difficulties recovering my Instagram account due to changes in my phone number and losing access to my previous email address, ([redacted]). The username associated with the account is (the.stark_7776) and the previous phone number linked to the account was (+[redacted]83). While I can receive emails about changing the password to my new email address, ([redacted]), the verification code is still being sent to the old email. This account holds significant importance to me, and I would greatly appreciate any assistance you can provide in resolving this issue promptly. Thank you.

Hello, I have been trying to reach out to Instagram as my account was disabled by them. Despite my infrequent posts and messages, I use the platform daily to enjoy reels and view my friends' stories. I am concerned because my account holds precious pictures of my child, which I no longer have elsewhere. I have sent three emails seeking clarification and reinstatement of my account, but have not received any response yet. I truly value my years on Instagram and hope to resolve this issue promptly. Thank you.

I recently updated my main Instagram email, password, and phone number due to not having access to the old phone number and an error in my previous email. When trying to log in, I realized I needed a two-factor authentication code, but the options provided were either outdated phone numbers or a misspelled email. I reached out to Instagram for help, provided photo verification, and was directed back to their support. After receiving a link to reset my password and successfully changing it, I realized all notifications now go to my new email. I contacted my old phone service, but they informed me the number was reassigned. I am struggling to access my account without the necessary two-factor authentication code and need to disable it.

Hello, I believe my account has been mistakenly disabled, and I am unable to access it. Instagram provided a code to reopen the account, but despite entering it correctly, I receive an error message stating the code is wrong. I have attached images displaying this issue. Additionally, Instagram prompts me to verify my account information through the help center, but due to the disabled status, I cannot proceed. I kindly request assistance in reactivating my account. Name: M.S. Eid Instagram: @animals_bh1 Email: [redacted]

Hello, I believe my account has been mistakenly disabled, and I am unable to access it. Instagram sent me a code to reopen the account, but when I enter it, an error message indicates that the code is incorrect, despite my accurate input. I've encountered this issue, as seen in the attached images. The error message informs me that I've exceeded the attempts even when the code is entered correctly. Due to this error, my Instagram account was disabled. I've attempted to contact Instagram through the help center, but I'm asked to verify my account information, which seems to be causing the problem. I kindly request your assistance in reactivating my account, if possible. Name: mohamed saeed Eid Instagram: @ animals_bh1 Email: [redacted]

Hello, I believe my account was mistakenly disabled, and now I am unable to access it. I received a code from Instagram to reactivate the account, but when I enter it, I receive an error message saying it's incorrect. I've attached screenshots of the issue for reference. I have also attempted to contact Instagram through the help center, but I'm prompted to verify my account information, which I cannot do due to the disabled status. I kindly request assistance in reactivating my account. Name: Mohamed S. E. Instagram: @animals_bh1 Email: [redacted]

I typically browse Instagram to keep up with my friends' activities. However, about a day ago, I encountered an unusual situation. Upon opening the app, it prompted me to enter my phone number. Despite finding this strange, I complied to proceed. Shortly after, a message appeared stating my information would be under review for approximately 24 hours. Subsequently, I faced a white screen and lost access to my account, preventing my friends from viewing it as well. I reached out via email, providing the necessary code and a photo for verification, but received no response. My primary concern is retrieving my Instagram account, as it contains cherished photos with my extended family. Your assistance in resolving this matter would be greatly valued. Thank you, Paige (Instagram handle: paige_engel)

I am considering taking legal action against Instagram due to a user's harmful posts about individuals, including sharing personal information and false allegations. Despite multiple reports, account "faizuuu.[redacted]" continues to post fake content about serious crimes and disturbing images. The account has caused significant distress to many people and their families. If Instagram's response is inadequate, I will gather evidence to pursue a lawsuit. The posts include sharing real phone numbers, sensitive images of victims, and harassing individuals. It is crucial for Instagram to address these harmful posts promptly.

I am certain that I can recover my account with the necessary proof of ownership. I kindly ask for assistance in reinstating my Instagram account under the username _daniellkaaa_. Its deletion has caused me distress as I will lose connection with numerous friends and family members. I suspect it may have been hacked, as Instagram claims a deletion request was made, which I can confirm I did not do. It is imperative to me to regain access to my account. Any help in reactivating it would be greatly appreciated.

I have been attempting to update my Instagram name since I first set up the account three months ago. Despite not making any name changes before, I keep receiving an automated message stating "you can't change your name twice within 14 days," which is preventing me from altering my name at all, regardless of the timeframe. In an effort to resolve this, I removed my name completely, hoping it would allow me to add a new one. Unfortunately, I still encountered issues and was unable to add a name to my account. I even tried creating two new accounts, but ran into the same problem of being unable to add a name. It seems now that my account is left without a name at all.

My friend's Instagram account, @Officialjanessabrazil, was deactivated by Instagram two weeks ago after being impersonated for years. She is a model with 38k followers. Unfortunately, scammers have used her identity in dating scams, particularly by fraudsters from West Africa. Please investigate this matter. Thank you, Nick Gunter @nrg_xpose.

My account was disabled because people reported that I was either under or over the age limit to have Instagram, but I am 13 years old. Since then, I've been unable to log into my official Instagram account, which is the only one I use to talk to all my friends. I am really panicking and would like to recover my account as it is very important to me. I have tried many things to regain access to my account but nothing works. I even tried sending my ID card and a photo of myself holding a paper with the provided code, my name, username, and surname written on it, but it didn't work. Please help me, I'm panicking.

Hello, I am experiencing an issue with my Instagram account. Recently, it has disappeared. I suspect it has been hacked since the password is changed, and I am unable to regain access through the email associated with it. It seems the hacker took actions against the community guidelines, resulting in Instagram disabling my account. I have already submitted a form explaining the situation, but I need to verify my account to proceed with the review process after the account was disabled. Unfortunately, I am unable to access my account as the details have been altered, preventing me from verifying my identity. I have attempted to seek help through the help center report forms, but without access to my account, I cannot report a hacked account. Changing the email linked to the account is crucial for recovering it or regaining control by updating the details. Thank you.

Hello Instagram Team, I am reaching out regarding an issue with my business account. Unexpectedly, I received a "Can't refresh feed" error and then lost access to my account. Upon attempting to log back in, I was met with a "User not found" message. Unfortunately, I have been unable to recover my account via email or phone number. Account Details: - Username: Instagram.com/matinastore.ir - Gmail: [redacted] I accessed my account on Instagram using [ANDROID 10] operating system on a Samsung A70 phone with the model Samsung Galaxy SM-A705 FN. In addition, I have submitted a support request from the account Instagram.com/seyed.mansouri. Please assist me in recovering my account promptly as this is crucial for my business and its financial stability. Thank you.

My Instagram account was unexpectedly deactivated days ago without any explanation. After receiving several emails saying my account was reactivated due to an error, I am still unable to log in. When attempting to log in with my account name, email, or mobile number, it says the account is not found. © Instagram. Facebook Inc., [redacted] Willow Road, Menlo Park, CA [redacted] This message was sent to s*@att.net and intended for s*. Instagram sends updates to help keep you informed.

Hello, it seems that there was an error in disabling my account. I have followed the steps to recover it through the dedicated link for accounts closed due to impersonation. I have provided my passport with all the required information on the form. However, I have not received a response to the email address related to impersonation. I want to clarify that I have not impersonated anyone; this is my genuine account with my photos and friends. Kindly restore my account as I have not violated any Instagram terms. If you need further confirmation, I am willing to provide any necessary information, including my passport. Please respond through the email linked to my Instagram account. Thank you for your assistance.

Hello. I encountered an issue with my Instagram account that I am struggling to resolve. Yesterday, I temporarily deactivated my account, thinking it was a good idea. However, today I tried to reactivate it, but I couldn't log in as it said my password was incorrect. When I attempted to reset my password through SMS, the computer said "user not found," and though I tried on my phone, I didn't receive any SMS. Unfortunately, logging in with Facebook wasn't working either, presumably due to deactivating my account. Contacting Instagram support only resulted in receiving an email telling me to check their website for login help. I am worried about losing access to my account as it holds some important pictures for me. Thank you, Neža

Dear GetHuman Support Team, I need help with a serious issue regarding my Instagram account, Hagarelshafey_. Originally, it was a shared business account that has now encountered a problem due to the dissolution of the partnership. We reached an agreement that I would take full ownership of the account and email since I was the one investing money into it. I have attached a photo of the Mastercard used for this account. On November 1st, I changed the email, phone number, and password to secure my ownership. The other party, who had access to the shared email, attempted to regain control and falsely claimed ownership. Instagram has disabled the account for review and requested verification from the other person, including a photo holding an ID and a specific code. The situation has been frustrating, and I am awaiting a fair resolution from Instagram. Best regards, Tarek Elkhayat

Dear Instagram Team, I encountered the following issue: On Saturday, September 19, [redacted], I deleted Instagram. Shortly after, I reinstalled the app. Now, here is the problem: Since I had set up two-factor authentication, the security code should have been sent to my phone number. However, this is my OLD NUMBER, which I no longer have access to! I then clicked on "Forgot password" and somehow managed to access my account. I disabled two-factor authentication and removed my OLD NUMBER. Subsequently, I received an email from Instagram asking me to confirm my email address, which I did. However, the confirmation code was sent AGAIN to my OLD NUMBER, even though I had already removed it from my Instagram account to avoid this exact situation. Now, when I try to log in, I see the message: "Help us confirm that this is your account. You need to confirm your identity to verify that this is your account." - the security code is ONCE AGAIN only being sent to my OLD NUMBER, and not to my email address, even though it is also listed in my account! Product: iPhone

I recently changed my Instagram password due to a hacking incident. Unfortunately, I am now locked out of my account and desperately need access. Last night, I requested to use someone else's account to contact someone because mine was not working. As a result, I was logged out. The photos on my account, particularly of my late baby cousin, are irreplaceable to me. I would greatly appreciate any assistance in recovering my account.