Instagram Customer Service Issues

I encountered an alert on Instagram about "suspicious login activity" and was prompted to provide my email and phone number. Following their instructions, I received a phone confirmation and was logged out with a notice that I could log in within 24 hours. However, after the waiting period, I couldn't access my account. Instagram requested a photo with specific details, but upon complying, I haven't received any follow-up in a week. When I attempted to log back in, a different account appeared, not belonging to me. It has now been a week, and I remain unable to access my account or locate it. I urgently need assistance as there are precious photos of deceased family members that are not backed up on my device. Thank you for any help you can offer.

While browsing Instagram, I received a "Suspicious login activity" message, prompting me to input my email and phone number. Immediately after, I was logged out with a notice that I could log in the next day. Despite this, two days passed without access. I then received an email at the email address mentioned, requesting verification. I responded with the required details and documents. Unfortunately, Instagram did not respond, and upon attempting to log in again, I was directed to a different, unfamiliar account. This is concerning since my account contained valuable photos of deceased family members. Any assistance in resolving this issue would be greatly appreciated. Thank you.

My account got blocked unexpectedly while I was trying to upload a picture. The reason given was that I was engaged in activities that artificially boost likes or followers, which is not the case. I have been diligently posting multiple times daily and gaining followers through genuine effort. This wrongful block is hindering my ability to connect with my followers and stunting my community's growth. I urgently require this block to be lifted to continue sharing content with my followers.

After recently transitioning from Verizon to AT&T, I’ve encountered significant difficulties with texting and calling, prompting me to consider changing my phone number. Unfortunately, this situation has resulted in me being locked out of my Instagram account and unable to receive the verification codes due to the aforementioned issues. Regrettably, I cannot locate any saved backup codes, leaving me in a state of frustration. I am hopeful that Instagram can assist in verifying my identity through the email associated with my account or by providing photo identification. I am eager to cooperate to regain access to my account.

Hi, I am @jess__c and my Instagram account got deleted on October 3rd. I believe this was done in error as I always follow the community guidelines. The posts on my account are very personal to me, filled with memories of my life and friends. I have attached a personal picture for you to verify my identity. Kindly review this information and assist me in reactivating my account. Thank you for your help and have a wonderful day! Best, Jess

I am experiencing an issue with the "help us confirm you own this account" feature. Unfortunately, the email associated with the code was entered incorrectly, and I cannot recall the correct one. Is there a way to rectify this by updating the email address once a message is sent? Or is there a method to determine which email is receiving the code, so I can access an email account under that name? Kindly note that I am currently unable to access my Instagram account.

Hello, I'm having trouble accessing my deactivated account. I've attempted to confirm my identity, but the security code was not sent. I tried both my phone number and a relative's, but no luck. I've been trying for over an hour without success. My account is crucial for my business, so I need it reactivated promptly. Kindly assist me in receiving the code to regain access. Thank you, Sana G.

I've had my Instagram account for a long time and recently unfollowed many people to start fresh due to the pandemic and upcoming school year. However, I received a notice that I may have shared my information, violating the guidelines. Now, I must reset my password, but I created the account in middle school and no longer remember the email or password. I'm now in high school and feel frustrated that my account got locked for unfollowing users. I don't recall any of my old login details. I would like help in recovering my account, and speaking to a representative over the phone would be very helpful in clarifying this for me.

I work at a college and we are having trouble with the men's basketball Instagram page. The person who used to manage it is no longer here, and when I try to reset the password, it goes to their email, which no one knows. Some people tried searching for the page and it shows up as not found. Is there a way to change the email for the password reset to mine? Otherwise, I might have to create a new account. Thank you for any help!

Hello, I am experiencing issues with my account and I am concerned. Initially, the system indicated suspicious activity on my account and prompted me to change my password, which I did. However, shortly after, it requested me to log in again for security purposes, requiring my mobile number, to which I complied. Surprisingly, after a week, I was logged out and asked to verify my identity once more, which I completed. I was then informed that it would take 24 hours for verification. I am worried about the status of my account as it is essential to me. My username is @hadi.vertical. Thank you, Hadi

I am encountering difficulties accessing my Instagram account. I am unable to access the email linked to my account or my current mobile number. I provided a selfie with a specific code, my full name, and username to confirm my identity. Despite my efforts, I keep seeing a screen requesting a security code sent to the inaccessible email. This situation is causing me stress as I use Instagram for work and social purposes. Thank you.

Hello Instagram team, I hope you are doing well. Unfortunately, I have been unable to regain access to my account as the hacker changed all the associated information on October 1, [redacted]. The original email linked to my account is [redacted] and it is crucial for both my livelihood and supporting my family. I am eager to complete any required steps to recover my account. Your assistance would be greatly appreciated. Thank you.

This morning, I had [redacted] followers as usual. Hours later in the evening, I noticed that I suddenly had 25 more followers, bringing the total to [redacted]. However, when I checked my following list, it still showed only [redacted]. I even had a friend verify this on their end, and they also saw that I was following [redacted] instead of the actual [redacted]. How can I resolve this discrepancy?

I am experiencing trouble with my Instagram account and am unable to resolve it. I have tried reaching out to Instagram through various means without success. Currently, I am locked out of my account and am prompted to verify my identity as it has been temporarily locked. Although I have received verification codes in the past, this time I am not receiving any despite multiple attempts. My phone number is functional as I can receive texts from others. Even after attempting to reset my password by following the link provided, I am continuously redirected to the identity verification page. I am feeling helpless and uncertain about the next steps. Your assistance would be greatly appreciated.

Hello, I am experiencing an issue with my Instagram account that I am unable to resolve. Despite my numerous attempts to contact Instagram for assistance, I have not been successful. My account is currently inaccessible, as I am prompted to verify my identity due to a temporary lock. While I have encountered this situation before and successfully regained access by entering the code sent to me, this time I am not receiving any codes despite multiple attempts. My phone number is functioning properly as I can receive texts from other sources. Additionally, I attempted to reset my password by following the link provided, but it only directs me back to the same page with the login restriction. I am at a loss on how to proceed and would appreciate any assistance you can offer.

I have been an active Instagram user for a long time and have gathered over 20,[redacted] followers. However, I noticed a significant drop in my followers and engagement recently. My posts used to receive up to 5,[redacted] likes, but now only around 2,[redacted] people are seeing them. While I have shared content related to cannabis, I want to clarify that I have never attempted to sell any products. Additionally, I have never posted any explicit nudity, only images showing regular skin like those seen at the beach. I am concerned that my account may be shadowbanned, and I am seeking assistance to reverse this situation. Instagram is not just a social platform for me but also essential for my business, lifestyle, and career. Losing connection with my audience is disheartening, and I hope to resolve this matter promptly.

I am the owner of the @dod_pod Instagram account for my Depth of Darkness podcast. Yesterday, my account, which had over 1,[redacted] followers and over [redacted] posts, was suddenly deactivated or deleted without warning. I am confused as to why this happened as I have always followed Instagram's guidelines and never posted anything inappropriate. I hope Instagram can address this issue promptly as I have enjoyed using the platform for over a year and it has been valuable in connecting me with others. If there is any additional information needed to reinstate my account, please reach out to me. Thank you. Sincerely, Rachel C.

I posted a promotion for my OnlyFans account requesting support due to losing my job during the pandemic. Unfortunately, a third party labeled it as debunked. I don't understand how they could do this without knowing me personally or my previous job history as an exotic dancer in San Diego before COVID-19. I was forced to move far away because of high rent and club closures. I'm struggling to find a new job that is safe from the virus and stable. I need help resolving this issue with the promotion.

While I was at work on Saturday night, I posted something on my Instagram story. Shortly after posting, my account was logged out. When I tried to log back in, I couldn't and even changing my password didn't work as it claimed both my password and phone number were altered. After waiting 24 hours, attempting to access my account led to a message saying it was disabled for suspected impersonation. I've owned this account for years and was unaware when it was hacked. I'm aware I have 30 days until Instagram deletes the account, so I'm willing to provide any necessary details to recover it. Unfortunately, my attempts to contact Instagram support have been unsuccessful as the link I tried didn't work. All I want is assistance in regaining access to my account as it contains many important photos.

I am currently unable to access my account because I am being prompted to verify my identity with a verification code sent to my old phone number, which is no longer in use. I hadn't updated my profile with my new phone number and email since I never encountered any issues before, always remembering my password. I require assistance to regain access. I've had this account for over a decade, and it's my primary means of communication. Any help in recovering my account would be greatly appreciated. Instagram's support team has not responded to my multiple requests for assistance, possibly due to their busy schedule. My mobile number is [redacted]7. Thank you for any help you can provide.