Instagram Customer FAQ

If your Instagram account has been blocked, it may be due to a violation of Instagram's community guidelines or terms of service, even if you believe you haven't done anything wrong. To recover your account, you can follow the instructions in the app for appealing the block or verify your identity. Make sure to check for any emails from Instagram regarding your account status. In some cases, it might take time for the review process.

To report a video that was posted without your permission, go to the video, tap the three dots (more) on the post, and select "Report." Follow the prompts to notify Instagram about the issue. You can choose the reason for your report, such as “It's my copyrighted material” or “It's inappropriate.” Instagram will review the report and take appropriate action if it violates their guidelines.

If your two-factor authentication is linked to an old phone number, first try to recover your account by using the backup codes you received when you set up two-factor authentication. If you don't have those codes, you can try to reset your password and follow the prompts for account recovery. You may also have the option to verify your identity through other means, such as an email address linked to your account. If you still can't access your account, you might need to refer to the recovery process specific to Instagram.

If your Instagram account has been hacked and the email, password, and username have been changed, you can try to recover it by using the "Forgot password?" option on the login page. Enter your username or the phone number linked to your account. Follow the instructions in the password reset email or SMS you receive. If you can't access that email or phone number, visit the login screen, click "Need more help?" and follow the on-screen instructions to report the issue to Instagram. They will guide you through the recovery process based on the details you provide.

If both your Instagram and Facebook accounts are permanently disabled, it usually means you've violated the respective platforms' community guidelines or terms of service. Unfortunately, once an account is permanently disabled, it typically cannot be reactivated. You can review the policies and determine if there's a possibility of appealing the decision, but the chances of recovery are slim in such cases.