My Instagram was hacked and whoever hacked it not only hanged the recovery email, but h...

GetHuman2579777's customer service issue with Instagram from March 2019

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Help with my Instagram issue
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Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman2579777's own words
My Instagram was hacked and whoever hacked it not only hanged the recovery email, but hey changed my username as well, and now i haveno way of getting in. **My username was: **sydneyoliviaaah, with this email associated with my account: **S*****@***.com **Now my username has been changed to: *@benedictoon***, and the recovery email will only show the first few characters and last few, but it says the email associated with this account has been changed to: r*******b@m***.ru, I’ve attached a screenshot of what I see when I try to sign in with that new username that they changed my account to. **PLEASE HELP ME! There is a lot of private information linked to this account for my business, and I need to get back in before it all is taken and destroyed :(
GetHuman2579777 did not yet indicate what Instagram should do to make this right.
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Customer service issue
Reported by GetHuman2579777
Mar 23rd, 2019 - 4 mons ago
I have an issue with Instagram too
Not resolved
Seen by 4 customers so far
Similar issue to 41492 others
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Items needed
Username on Account
Country you are located
Email on Account
Full Name
Business Document that proves ownership of business account
GetHuman2579777 started working on this issue
Mar 23rd 4:56pm