CAN NOT DISCONNECT A DELETED IG ACCOUNT FROM FB BIZ PAGE
GetHuman-chellefi's customer service issue with Instagram from January 2019
Help with my Instagram issue
GetHuman-chellefi's next move: find and follow the right step-by-step guide.
Instagram doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-chellefi will need to dig through the advice provided by Instagram, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-chellefi can let us know if they help or not.
If you don't see a guide here that matches the problem you are having, please see if Instagram has better answers for you: Instagram Help Center
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The issue in GetHuman-chellefi's own words
Turn a new IG account into a biz account and connect to my FB Biz page ... Can not disconnect a deleted IG account from an FB Biz page. My original IG account was hacked. I deleted it BEFORE disconnecting it from my FB Biz page. Now, FB wants me to go inside the DELETED IG account to disconnect, which is impossible. There's no way to disconnect it FROM the FB side. IG will not let me turn my NEW IG account into a biz account and link it to my FB Biz page because it's still attached to the deleted one - I get an error message, "there is already an IG account linked to this page", but that original IG handle doesn't exist. I need IG to disconnect the old, deleted IG account so I can connect a new one.
If your FB page was connected to an IG account and that IG account was deleted BEFORE it was disconnected from the FB Biz page, you can't disconnect it and you're stuck. And you can't replace it with the new IG account.
Disconnecting a deleted IG account from my FB Biz page so I can connect the new IG account to the same FB Biz page
I have a FB Biz page, had it connect to my IG for years. I've followed their rules. I've been through the help center and anyone who can provide info and NOTHING. It shouldn't be that difficult, and I'm sure I'm not the only one that's had this problem.
Forums, help center - exhaustively. Emailing instagram. Calling instagram. Searching the help center in FB. Searching inside FB biz help.
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