Hello Support team!**I'm writing on behalf of my friend - Last week His Instagram accou...
GetHuman-liverjon's customer service issue with Instagram from January 2019
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Help with my Instagram issue
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Instagram doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-liverjon will need to dig through the advice provided by Instagram, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-liverjon can let us know if they help or not.
If you don't see a guide here that matches the problem you are having, please see if Instagram has better answers for you: Instagram Help Center
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Before contacting them, items GetHuman-liverjon may need:
Username on Account, Country you are located, Email on Account, Full Name, and Business Document that proves ownership of business account
The issue in GetHuman-liverjon's own words
Hello Support team!**I'm writing on behalf of my friend - Last week His Instagram account was hacked*stolen and eventually deleted.**First of all, I would like to explain why I'm reporting that to You and not my friend on his own:***. He is not really tech savvy.**. He doesn't know English**Short description of how the account was hacked: His account was hacked between January *rd and *th but on January *th he could no longer access his account - probably person that hacked the account already changed the login credentials. This account was still existing but already under new name*login - It was changed*to Mia Nekinos. Unfortunately, the next day that account was completely gone.***His previous account details:**Username: mateuszkojzarek*Email address: *****@***.com**Worth to mention fact: Meanwhile my friend did create a new Instagram account - on the same email address as he had the previous account.**Our question: Is it and what are the chances to restore the account? - If that is not possible would that be possible to get back all the photos that he had on the old account?**Please let me know if you will need any more information, any reply will be highly appreciated.**Best regards!
GetHuman-liverjon did not yet indicate what Instagram should do to make this right.
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