Instagram Customer Service Issues

"I keep receiving a notification that says I've reached the limit of follow requests I can accept because my account is private. This happened after I switched between private and public settings numerous times to manage pending follow requests. I understand this issue is due to my actions, but I need to know when this restriction will be lifted so I can use my account without any further interruptions. I want to rectify this mistake and keep my account private permanently."

This is my third time reaching out without any response or resolution to my problem. I am extremely disappointed with the lack of assistance. My girlfriend and I had a disagreement last year and blocked each other. Despite reconciling, we are unable to unblock each other. When trying to access the blocked accounts, the page appears blank and does not allow us to unblock. I am exhausted from attempting to fix this issue without success. I urge you to provide a solution promptly. Thank you in advance. Best regards.

I recently discovered that my 13-year-old daughter has been the victim of bullying for months. Last night, she was visibly upset about it, and I found out the distressing details. Three boys created an Instagram page called "Big Mama Lamb" using my picture, posted a disturbing hashtag about incest, and made references to watching my daughter through her closet. They even went so far as to send her the picture and page link while she was playing online on her PS4 to mock her. While the boys initially thought it was a joke, the situation has escalated, and now the boy who set up the page can't remember the login information to remove it. I have tried reporting the page, but Instagram may not understand the severity of the issue without context. My daughters have also reported this, but we haven't had any luck so far. My daughter is devastated, so any help would be appreciated.

Hello, I'm Hillary Quach. Several months ago, I made the decision to deactivate my Instagram account, @quachary. Recently, I've been trying to reactivate it, but I'm encountering an issue. Despite numerous attempts to log in using both my PC and the Instagram app, I keep receiving an error message stating, "The username you entered doesn't belong to an account. Please check your username and try again." This situation is quite perplexing, as I am eager to regain access to my account rather than starting anew. I am confident that my account still exists due to feedback from my followers who mention seeing my name on previous liked posts. Your prompt assistance would be greatly appreciated. Thank you, Hillary

Hello, I'm having trouble with my Instagram account. When I try to make a new post, it briefly appears on my feed before disappearing. I haven't received any warnings or bans. This problem has persisted for three days. I've reached out to Instagram multiple times but have not received a solution or response.

Good Evening, I hope this message finds you well. I am reaching out regarding my deactivated Instagram account from March [redacted]. At that time, due to the demands of my classes, I chose to deactivate my account. However, upon trying to reactivate it now, I am unable to find my username. When I deactivated my account, I was under the impression it would remain accessible even after a long period of inactivity. It is disappointing that my account seems to have been deleted without prior notice. I had used the username Aishasarwary. I would appreciate any assistance in recovering my account. Thank you for your attention to this matter. Sincerely, Aisha Sarwary

Good Evening, I am reaching out because I deactivated my Instagram account in March [redacted] due to busy classes. Now that I am finished with my studies, I wanted to reactivate it but couldn't find my username. When I deactivated my account, I was under the impression that it could be reactivated at any time without being deleted. I did not receive any warning that my account would be deleted. My username was Aishasarwary. I would appreciate your assistance in restoring my account. Thank you for addressing my concerns. Sincerely

For the past two months, there have been fake accounts created impersonating me on Instagram and Facebook. It has become very bothersome as these accounts are adding my friends, friends of friends, and even my relatives to lure more connections. The Facebook impostors are posting inappropriate images that are visible to my relatives causing discomfort. On Instagram, new fake accounts are being made almost daily, and I have been urging everyone to report them. I am hopeful that someone can help resolve this issue and possibly identify the culprit behind these accounts so appropriate actions can be taken, as this situation has led to family conflicts that have taken a toll on me. Initially, I brushed it off as childish behavior, but it has become a persistent problem.

I am having trouble posting pictures with my new iPhone on Instagram. I can like other account's pictures, post to my story, and reply to messages, but I cannot upload any pictures. I recently got a new iPhone and was able to post a few pictures before encountering this issue. I have not received any email or notification about violating guidelines, and my account does not contain any nudity or adult content. I am a stay-at-home mom who teaches martial arts, and that is the content of my Instagram. Interestingly, when I tried using my old iPhone 5 to post, the image uploaded, but the hashtags did not work. Now with my new iPhone 7, I am unable to upload any images at all. I would appreciate any assistance. Thank you for your help. - Christa

On November 25, [redacted], I was instructed by a representative on Instagram to purchase a size XL based on my height and weight. However, upon receiving the item, I was charged $40 in customs taxes that were not disclosed on the website. The return shipping cost me $50, and it took numerous Instagram messages and direct messages over two weeks before I was informed about my approved return and credit. For my second order, I consulted with a seamstress to ensure accurate measurements according to their sizing chart. Despite this, the second item was still too small. I reached out with five emails (with their 24-48 hour response time frame) and received no reply. Their Instagram responses were delayed, and they did not address my concerns adequately. After researching, I found that Columbian Waist LLC had unresolved complaints on the Better Business Bureau regarding poor customer service, unclean garments, and lack of communication. Despite attempts to communicate my issues, they offered partial solutions but did not address my underlying concerns. I seek a return label for a refund as I wish to discontinue business with this company.

My page was deactivated. They claim I may have violated guidelines, but my artwork is traditional erotic art, which aligns with their rules. The captions and hashtags are suggestive, not explicit. I had no issues for over a year until recently. This has abruptly stopped my income, especially tough timing after a recent family death. I've reached out through the app but no response yet. With a move approaching, I need my page back to fulfill orders and keep working. Repeatedly losing my work without reasons is stressful, especially now.

I recently moved and lost access to my email and phone number, making it challenging to log in to Instagram. When I attempted to use Facebook to access my account, I was informed that Instagram had changed my password for security reasons, requiring me to log in with my email and phone number. Unfortunately, my school email, which I foolishly used, has been deactivated due to my relocation. I never realized the impact of changing contact information associated with my account. I urgently need to regain access to my account. If Instagram could reach out via email and request specific details such as old passwords, phone numbers, emails used for sign-up, close friends list, or story posts, I could prove my identity. This situation could have been avoided if Instagram had notified me before altering my password. Respecting users' privacy and account control is crucial for all social media platforms.

I would like to address an issue concerning reporting an underage Instagram account belonging to my child, @missinhannie. Despite multiple reports over several months, the account has not been deleted as expected. I have provided details confirming that my 8-year-old daughter, Isabelle Dawson, is using the account. The account features a fan page for two child celebrities, which my daughter created without my permission. She wishes for the account to be removed, but I cannot access it. I understand the high volume of reports Instagram receives daily, but I urge prompt action to delete this account. For further assistance, please contact me at [redacted] Thank you for your attention to this matter.

Dear Madam and Sir, I would like to address the issue of certain users engaging in excessive behavior by repeatedly providing unjustified descriptions, resulting in the suspension of fan accounts dedicated to the rapper Booba (@boobaofficial). This raises concerns about the data privacy of the account holders and the impact on communication within the rapper's community. Several accounts have been recently deactivated due to alleged "impersonation" of Booba's identity. I want to emphasize that these accounts do not impersonate Booba but actually share content related to him for the enjoyment of fans. They are created by fans, for fans, and consistently acknowledge Booba in their posts to facilitate community interaction. I am particularly concerned about the accounts @unkutzermorray (77.8k followers) and @koppinstateam (67k followers), which have been active for over three years, building a substantial fan base. Their absence has been felt by subscribers, including Booba himself. The individuals managing these accounts aim to represent Booba positively, sharing updates under his guidance. I respectfully request a review of the unjustly disabled accounts to restore their functionality for the good of the community: @boobacommunity (19.1k), @boobacrew (20k), @koppinstateam (65k), @unkutzermorray (77.8k), @alpacino_dcntd (8k), @boobaoklmzer (60k), @boobafanclub (18k), @92i_lactu_nwar (16.3k), @77skopp (5k), @boobaofficialdz (14.4k). I appreciate your attention to this matter and kindly request a reconsideration of the situation to reinstate these accounts. Thank you for your time and understanding. Sincerely, Paul Redon

Subject: Appeal to Review Deactivated Fan Accounts of Rapper Booba Dear Sir/Madam, I would like to draw your attention to the abusive behavior of certain users, leading to the repeated unjustified reporting resulting in the closure of some fan accounts dedicated to the rapper Booba (@boobaofficial). This represents a violation of the data protection of the individuals managing these accounts and, by extension, of the communication within the rapper's community. Several accounts have recently been deactivated for "identity theft". Whose identity? The rapper @boobaofficial's. I simply wish to bring to your attention that these deactivated accounts do not in any way impersonate the identity of the rapper @boobaofficial; instead, they share content related to the rapper and his community. These are accounts created by fans, for fans. The individuals managing these accounts always properly attribute the rapper in each of their posts, as this is a means of communication between the community and the artist. The artist himself frequently comments, likes, or reposts these publications. I am particularly concerned about the following two accounts: @unkutzermorray (77.8k followers) and @koppinstateam (67k followers). These fan accounts have been active for over 3 years, building a sizable fan community even recognized by the rapper Booba himself. The individuals behind these accounts aim to uphold the rapper's image, share his news, and facilitate general positivity under the artist's supervision. It is clear that these reports are an abuse of your system, whose purpose is to delete accounts impersonating third-party identities, which is not the case here. Please understand that an entire community is being affected. Therefore, on behalf of the community, I kindly request you to reconsider the unwarranted deactivation of the following accounts: @unkutzermorray(77.8k) @koppinstateam(65k) @boobaoklmzer(60k) @djamelkopp (50.5k) @boobacommunity(19.1k) @boobacrew(20k) @alpacino_dcntd(8k) @boobafanclub(18k) @92i_lactu_nwar(16.3k) @77skopp(5k) @boobaofficialdz(14.4k) Thank you in advance for considering the request I am presenting to you today. Please accept, Sir/Madam, the assurance of my highest regards. Paul Redon (@redonpaul)

Hello, I mistakenly sent a picture in a DM that I regret sending. I attempted to use the "unsend option," but the message did not disappear entirely. The picture icon turned gray, and the status showed "sent" instead of "delivered." Concerned that the recipient might see the image, I deleted my account in a rush. However, I am unsure if the messages were erased along with it. To test this, I created two accounts and exchanged messages between them. After deleting one account, I discovered that the messages were still visible. Although my username may display as "Instagrammer" in her DM, I fear she could piece together my identity from the conversation history. Despite her silence on the matter, I seek reassurance that she did not receive the picture. Thank you for your assistance, and I apologize for the lengthy message.

I am a 15-year-old girl from Italy. On 05/01/[redacted], I sent video fragments of child pornography to my boyfriend in an attempt to seek advice on reporting the inappropriate content in a WhatsApp group. Unfortunately, my account (@peachesca) was immediately disabled after sending the video, and I am unable to log in to my other accounts (@cherrycolalipsmacker and @d4rling). I want to regain access to my account as my intention was to report the inappropriate content, not to promote it. I used my account for positive interactions such as sharing pictures with friends and exploring art. If possible, please assist me in resolving this issue. You can contact me at [redacted] regarding the disabled account. I appreciate your help in reinstating access as I believe those trying to make a positive difference should not face the same consequences as the wrongdoers.

Hi Instagram Support Team, I have received an email from an address not affiliated with Instagram and I suspect it is a scam. I recently applied for verification on Instagram and Google, and I am concerned that my information may have been compromised. I would appreciate it if you could check my verification status. Being a professional, it is essential for me to have the verification badge. My Instagram and Facebook handles are @thesaraalavi. Thank you for your assistance. Sara Alavi Humanitarian + Artist www.SaraAlavi.com

Hello, I need your assistance with a peculiar problem I’m facing. I have two accounts, one personal and another one for Disneyland photos with my girlfriend. The account I'm having trouble with has the username hookah_smoking_catapillar. I can't recall the password for this account, and resetting it is challenging because it's linked to an old work email I no longer have access to. When I try to reset the password using my phone number, it oddly logs me into my mom's account (username: bkkpeg) instead of mine. This mix-up is baffling, as our usernames and phone numbers are different. I’m hoping you can help me recover my hookah_smoking_catapillar account. The attached email is my old work email, [redacted], and I can prove my identity. I just want to regain access and link it to my bp_se7en account. Any assistance you can provide to resolve this would be greatly appreciated. Kindly let me know if there’s a solution. If reaching out by phone is better, feel free to call me at [redacted]. Thank you for your help. Brandon Paradeau

Hello, I'm wondering if there is a way to delete an inactive account. I've been trying to reach out to the user @jahnna via direct message for three years without any responses. They haven't posted any pictures or interacted on the platform. It seems unfair as I once had that username around five years ago before changing it. I believe it would be more beneficial if an active user could have the username instead. Thank you.