Leafy Soul is a company that sales vegan purses*bags etc! If you read the comments on I...

GetHuman-tamerria's customer service issue with Instagram from January 2019

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GetHuman-tamerria's next move: go to the Instagram help center.
Instagram doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-tamerria will want to follow the link below to head to their help center. We will check on GetHuman-tamerria later to make sure it's all set or try to help escalate.
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Tip from another customer
If you are able to report an issue then go to the app and head to your personal profile on Instagram. If you are signed in, in the top right click the gear button. From there scroll down and click “Report Something” and follow the prompt. You should get an update via email or within the app. Reports can take up to 2 weeks to hear back from.
The issue in GetHuman-tamerria's own words
Leafy Soul is a company that sales vegan purses*bags etc! If you read the comments on Instagram ad- you will find multiple complaints of fraud aka false advertisements, no response for returning product, phony contact information on and on!! I ordered a bag that arrived after at least a month wait. It was totally the wrong color and smelled so horribly of stale cigarettes! They are not responding to my inquiries on how to return etc!*There are at least *** complaints on Instagram about Leafy Souls.
GetHuman-tamerria did not yet indicate what Instagram should do to make this right.
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Instagram

Customer service issue
Reported by GetHuman-tamerria
Jan 9th, 2019 - a mon ago
I have an issue with Instagram too
Not resolved
Seen by 1 customer so far
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Timeline
GetHuman-tamerria started working on this issue
Jan 9th 8:34am