Hello.*I haven't posted on IG in a few months. I received a new phone and had to log ba...
GetHuman-pearlgru's customer service issue with Instagram from December 2018
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Help with my Instagram issue
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Username on Account, Country you are located, Email on Account, Full Name, and Business Document that proves ownership of business account
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-pearlgru's own words
Hello.*I haven't posted on IG in a few months. I received a new phone and had to log back in. I went to log in last week, I forgot my password. I was sent a link to change my password via email (*****@***.com). Somehow I created a new account "Pearlgrumet*".**I found my old account pearlgrumet. It shows all my old pictures but has a picture of someone I don't know as the profile picture. Also I uninstalled IG and reinstall it. I went to my original account a second time ( pearlgrumet) and asked to change my password the email address it shows is not mine.**This person is showing picture of my family. she is pretending to be me. I have sent her a message but no answer.*I need to reinstate my old account (Pearlgrumet).*How can I do this? Please help.*Thank you *Pearl grumet. Email *****@***.com**Old email. *****@***.com
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