Hello.*I haven't posted on IG in a few months. I received a new phone and had to log ba...

GetHuman-pearlgru's customer service issue with Instagram from December 2018

3 views | 26219 similar | 0 following
Help with my Instagram issue
First: share to improve GetHuman-pearlgru's odds
Strength in numbers! Companies respond better when others are watching.
What went wrong?
Waiting to see what went wrong with our suggestion for how to get Instagram help.
If time is of the essence or you are lost, we partner with a California-based expert help company with tech support available 24/7. Enjoy a $1 one-week trial membership and get help from a live person now: Talk now with an expert.
Before contacting them, items GetHuman-pearlgru may need:
Username on Account, Country you are located, Email on Account, Full Name, and Business Document that proves ownership of business account
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-pearlgru's own words
Hello.*I haven't posted on IG in a few months. I received a new phone and had to log back in. I went to log in last week, I forgot my password. I was sent a link to change my password via email (*****@***.com). Somehow I created a new account "Pearlgrumet*".**I found my old account pearlgrumet. It shows all my old pictures but has a picture of someone I don't know as the profile picture. Also I uninstalled IG and reinstall it. I went to my original account a second time ( pearlgrumet) and asked to change my password the email address it shows is not mine.**This person is showing picture of my family. she is pretending to be me. I have sent her a message but no answer.*I need to reinstate my old account (Pearlgrumet).*How can I do this? Please help.*Thank you *Pearl grumet. Email *****@***.com**Old email. *****@***.com

GetHuman-pearlgru did not yet indicate what Instagram should do to make this right.

How GetHuman-pearlgru fixed the problem

We are waiting for GetHuman-pearlgru to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Instagram's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Instagram issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-pearlgru fixes it.
This email address isn't valid

Instagram

Customer service issue
Reported by GetHuman-pearlgru
Dec 27th, 2018 - 2 years ago
Not resolved
Seen by 3 customers so far
Similar issue to 26219 others
0 customers following this

Timeline

GetHuman-pearlgru started working on this issue
Dec 27th, 2018 5:54pm