Hello.*I haven't posted on IG in a few months. I received a new phone and had to log ba...

GetHuman-pearlgru's customer service issue with Instagram from December 2018

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Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-pearlgru's own words
Hello.*I haven't posted on IG in a few months. I received a new phone and had to log back in. I went to log in last week, I forgot my password. I was sent a link to change my password via email (*****@***.com). Somehow I created a new account "Pearlgrumet*".**I found my old account pearlgrumet. It shows all my old pictures but has a picture of someone I don't know as the profile picture. Also I uninstalled IG and reinstall it. I went to my original account a second time ( pearlgrumet) and asked to change my password the email address it shows is not mine.**This person is showing picture of my family. she is pretending to be me. I have sent her a message but no answer.*I need to reinstate my old account (Pearlgrumet).*How can I do this? Please help.*Thank you *Pearl grumet. Email *****@***.com**Old email. *****@***.com

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Customer service issue
Reported by GetHuman-pearlgru
Dec 27th, 2018 - 3 years ago
Not resolved
Seen by 3 customers so far
Similar issue to 26219 others
0 customers following this


GetHuman-pearlgru started working on this issue
Dec 27th, 2018 5:54pm

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