Hello, *I need serious help with this problem I’m having on Instagram. My account is @n...

GetHuman-eeveesmu's customer service issue with Instagram from December 2018

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If you are able to report an issue then go to the app and head to your personal profile on Instagram. If you are signed in, in the top right click the gear button. From there scroll down and click “Report Something” and follow the prompt. You should get an update via email or within the app. Reports can take up to 2 weeks to hear back from.
The issue in GetHuman-eeveesmu's own words
Hello, *I need serious help with this problem I’m having on Instagram. My account is @nicoleeeveedavis and since June of this year I’ve been experiencing some intense harassment from someone on Instagram. This user who remains anonymous is being allowed to make upwards of ** or more fake accounts every single day to slander, bully, and harass me. The tag me in harassment, they comment threats and racial slurs on all my photos, they harass people in my comment section and in the comments of my tagged photos threatening them not to give me any kindness or else they’ll hurt them or target them as well, they spam the hashtag for my username (*NicoleEeveeDavis) in every photo they post trying to spread the hatred as far as they can. No matter how many accounts I ignore, block, or remove the comments of they just keep creating more and more to keep the harassment going. I now have over *,*** screen caps of evidence from every attempt they make to harass me. They create multiple accounts by typing in gibberish (random letters) as their username and email to make multiple fake accounts to mass send me death threats, black mail, and racial slurs. they attack my friends and family or anyone who tags me in a photo or wants to work with me on collaborations, they warp and repost my photos to steal my identity and shame me in hopes people will think poorly of me or join in the bullying. It’s gotten so bad that I can’t ignore it or pretend I’m okay with this any longer, I’m being forced to take hours out of my day just to go through and report everything they post trying to keep things under control so nobody joins in the fight with these accounts or thinks badly of me from their slander. I don’t know why they’re still being allowed to make tons of false accounts and even when I report them for pretending to be me or bullying*harassment half the time the accounts are not getting removed even though everything they’re doing falls under the terms and conditions for what Instagram has posted for “bullying and harassment” in the report and help sections. I need help now. I can’t keep doing this on my own. Please help me feel safe on this site. I need help stopping them from being allowed to harass and hurt people like this every day. I’m terrified someone is going to kill themselves from the things they say to others, I’ve already gone to the police, I don’t know what else to do other than beg instagram to block the IP address they’re using or do something to limit the amount of fake accounts they’re allow to make. This is getting serious and something needs to be done for my safely and for everyone they’re hurting. **-Nicole Davis
GetHuman-eeveesmu did not yet indicate what Instagram should do to make this right.
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Instagram

Customer service issue
Reported by GetHuman-eeveesmu
Dec 2nd, 2018 - 6 mons ago
I have an issue with Instagram too
Not resolved
Seen by 2 customers so far
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Items needed
Username on Account
Country you are located
Email on Account
Full Name
Business Document that proves ownership of business account
Timeline
GetHuman-eeveesmu started working on this issue
Dec 2nd, 2018 7:20pm