Instagram Customer Service Issues

I am La-Ti, previously known as Latrishon Berry. I recently got locked out of my Instagram account as my phone number got lost. The number on my old iPhone 5 was ([redacted]) - [redacted] - [redacted], which is no longer accessible as the phone got damaged. I can still access my Instagram account under the username thareallilbabiii_ using the password pimpkennae. My email is [redacted] I am willing to provide any necessary proof to verify my identity. Instagram is essential for me to communicate and connect with my loved ones. I would be grateful for the opportunity to update my profile information and continue using the platform. I have been borrowing a friend's phone to stay active on Instagram, but I understand if I may not be able to recover my account.

On September 24, [redacted], my account was hacked. I verified it through emails with IG 7 weeks ago. Despite sending 37 emails explaining the issue, I keep receiving generic responses that do not address my problem. It is concerning that someone has access to my personal information and photos. With the recent loss of my dog, I am especially keen on retrieving my photos from the account I've had since [redacted]. The hacker changed my email so now password resets are sent to their email, not mine. How can I revert the email back to mine? Your assistance in recovering my account would be greatly appreciated. Thank you for taking the time to read my message.

I have noticed that some pages deemed innocent by your team have been removed, yet when my friends and I reported a self-harm account, it was dismissed by your system. The account @depri_fake_love regularly posts photos of bloody self-harm wounds, triggering distress to viewers. Despite their trigger warnings, a public account dedicated to such graphic content raises concerns. Please consider the impact on individuals' well-being and acknowledge the reason behind reports on such accounts. The continuous display of self-harm imagery can be harmful and should be taken down promptly. Thank you for addressing this issue with sensitivity and understanding.

Hello Instagram team, I have reported the @wagsteainc account several times, but no action has been taken. The page keeps harassing me and others, posting false information and causing trouble in relationships. I am frustrated with the lack of response and may seek legal help if the issue is not addressed. It is unacceptable that the page is still active despite numerous reports. The content is hurtful and damaging, with personal information being misused. Please take action soon to prevent further harm. Thank you.

I am a teenage girl who uses Instagram. Someone is stalking me on the platform and no matter how many times I report their pages, they are not taken down. They took a screenshot of my profile picture and created a fake account pretending to be me, posting insulting and harassing content. I feel unsafe on Instagram as my identity has been compromised by a stranger. I try to stay strong, but the situation is distressing. I am aware of the serious impact cyberbullying can have on individuals. I seek assistance to address this issue and move forward with my life. I hope that action will be taken to remove the fake accounts and prevent further harassment.

I am experiencing an issue on my Instagram account. My URL swipe up link for my story keeps randomly appearing and disappearing. I have observed that the link shows up when my page is public, but disappears when I switch back to private. This inconvenience forces me to constantly switch between the two settings, preferring to control who can follow my page. Lately, when accepting follow requests, I encountered a popup message urging me to go public, leading to the cancellation of all pending requests. This has never happened before. Despite using the 'report a problem' feature, the issue persists. It is frustrating not being able to accept all my requests, and I would greatly appreciate assistance in resolving this matter.

I believe my Instagram account has been hacked. My username has been deleted, and Instagram states that the user does not exist. I received an email confirming a password change for my account, which I did not request. I tried to reset my password without success. A user named raphael_53sta now has control of my account, although that is not me. I created a new account out of frustration but have disabled it, as it may complicate matters further. I want my original account and posts back. Your assistance is appreciated. Thank you, Debbi Stone.

Please help, my grandson's Instagram account was hacked, and someone sent terroristic threats to his school resulting in his arrest. My 15-year-old autistic grandson, Jordan L., is now in jail during the holidays. We need urgent assistance to resolve this violation of privacy. Contact me at +[redacted]7 or via my Instagram account freebird62. His account is Young_Nation. We are seeking legal representation and considering involving the local media. We hope to resolve this issue swiftly with your cooperation. I urgently request the IP address of the hacker as it did not originate from any of our devices. Your help in this matter is crucial in ensuring my grandson's release.

I have been attempting various methods to access my Instagram account without success. About 27 days ago, I temporarily disabled my account to take a break. Recently, when I tried to log back in using my username and password, I received an error message stating that the account does not exist. I also attempted to reset my password using my email, only to be notified that there is no account associated with that email address. Interestingly, when I tried a different option, it indicated that the email is linked to another account. I am perplexed by Instagram's actions as it has not even been 30 days since I temporarily disabled the account. I would appreciate prompt assistance to resolve this issue. My username is: [idnisx] I kindly request that someone contacts me to help rectify this situation. Thank you.

I am reaching out on behalf of a family friend who had his account deactivated recently. He is a young model with a significant following, and his account was removed for allegedly not following community guidelines. While some of his posts may be considered edgy, none contain nudity. The content in question features him partially submerged in water, with a minor portion of his buttocks visible, distorted by the water's reflection which could be mistaken for full nudity. I have noticed similar or more provocative content from other users not facing censorship. I simply wish to clarify what is acceptable and assist in resolving this matter. He is willing to remove any content deemed inappropriate to restore his account. As he is being unfairly judged, I’d like guidance on how to address this issue with the appropriate party.

My Instagram account, @raefabulous, which is registered with the email [redacted], was hacked. The hacker changed the email and phone number associated with it, making it impossible for me to recover it. I've contacted Instagram multiple times in an attempt to regain access to my account, which holds 5 years of memories and connections with friends. I've even reported it for impersonation since the hacker changed my username. When I tried to create a new account using Facebook, I was notified that I've been blocked from creating an Instagram account. All I want is to have my original account restored with all its content or to be allowed to create a new account. It feels unjust that I'm facing consequences for something I didn't do. I'm feeling extremely upset, and despite my efforts, I can't seem to get any help.

Hello, I am reaching out regarding my boyfriend's hacked Instagram account. Originally named kriscrickenberger, it has been changed to magoreblake. The profile picture and bio have also been altered to a different language. We have submitted multiple complaints, but each time the account is deemed fine. It is frustrating that someone has control of the account and access to photos of me he posted. Online, many people praise Instagram customer service for handling these situations well, but we have not received the same assistance. I am worried about the misuse of my photos by this person impersonating me. I hope this issue can be resolved promptly. Sincerely, Taylor L.

I attempted to switch to my secondary Instagram account, which I rarely use, when my primary account alerted me, saying “_kaylieraee's password has been changed.” As I tried to reset the password, I discovered that the email associated with the account had also been altered, leaving me without any means to regain access. Additionally, they disabled my phone number linked to the account, effectively locking me out completely. Despite numerous attempts via the help center, I can't proceed without an email or alternative account. I did make some posts on Facebook, but I'm uncertain if that will be helpful. I cherish my Instagram account and am seeking assistance to regain access. My account name is _kaylieraee, and the email linked to it was [redacted]

Hello, GetHuman. I am reaching out because I unfortunately lost access to my business account at around 6:28 PM on December 4th, [redacted], Malaysia local time. My Instagram handle is @gshock_original_malaysia. It appears that a third party has reported me, alleging that I am infringing on their trademark rights. I strongly refute this claim as I sell original watches from my shop and only use my own photos taken with my camera and watermark. I urgently need to regain access to my account as it is vital for my business operations. I have tried contacting the third party with no response. Could you please advise on the necessary steps to recover my account? Your prompt assistance in this matter would be greatly appreciated. Thank you.

Hello, I am writing on behalf of the account @giulia_cxyz. Yesterday (8/12/[redacted]), I made the decision to temporarily disable my account due to ongoing access issues. However, when I received a password reset email later that night and attempted to reset it, I was informed that my account could not be found. Subsequent attempts to reactivate my account were unsuccessful, as it appeared as if my account no longer existed. I deactivated my account around 21:30 on Saturday, December 8, and received the password reset email at 01:30. I suspect that someone may have been trying to access my account during this time. I would appreciate a prompt response to resolve this matter. You can reach me at [redacted] Thank you.

Hello, I am writing on behalf of the account @giulia_cxyz. Yesterday (08/12/[redacted]), I decided to temporarily disable my account due to login issues I had been experiencing for days. However, later in the evening, I received an email to reset my password. When I followed the link to reset it, I was informed that my account was not found. Despite trying to reactivate my account and using the link provided in the email, it kept saying my account and email were non-existent. This is puzzling as I only deactivated my account last night at approximately 21:30, and the password reset email arrived at 1:30 AM. I suspect someone may be attempting to hack my account even during my deactivation period, leading to this unusual situation. Could you please reach out to me at your earliest convenience? My email address is [redacted] Thank you.

Hello, I am writing on behalf of the account @giulia_cxyz. Yesterday, I made the decision to temporarily disable my account due to ongoing access issues. However, last night, I received an email to reset my password, and upon following the link provided, I was informed that my account could not be found. I attempted to reactivate my account, but both my email and Facebook accounts indicated that my account did not exist. I deactivated my account around 9:30 PM on Saturday, December 8th, and the password reset email arrived at 1:30 AM. I have received multiple password reset emails daily and weekly, which I have always used to reset my password due to suspected hacking attempts. I believe there may be some unusual activity happening with my account. Please contact me at your earliest convenience. Thank you.

I haven't used my Instagram account for years, and I recently found out it's still active. I can't remember the password or the email linked to it. I tried to recover the password through Microsoft, but because I haven't used the email in a long time, I can't answer the specific security questions. I've tried everything, but I can't delete the account myself. I want to remove it from public view. I'd appreciate any assistance.

Yesterday morning, I encountered an issue where I was unexpectedly logged out of my Instagram account. In an attempt to regain access, I inadvertently created a new account while trying to log in with Facebook. Upon discovering that my original account had been tampered with and the username changed to "colby_1_thad," I realized my password reset emails were being redirected to a hacker's email address. Despite my efforts to provide proof of ownership through a picture and relevant details, there was confusion with the support team mistaking it for my accidental new account. I am eager to restore my original Instagram account under the handle "shelby.suseland" and would appreciate guidance on the necessary steps to remedy this situation. Thank you for your assistance.

As an influencer, I am facing financial challenges and rely on Instagram for extra income. Unfortunately, I am unable to access my account due to login errors and continuous "something went wrong" messages. Despite receiving email notifications regarding my login attempts, I am still unable to regain access to my account. My handle is @Swolestradomus, and I need to resolve this issue promptly to maintain my sponsorship deals and prepare for my website launch. I had planned to use Instagram's promotional ad service for my launch, and it is crucial to me that this issue is resolved promptly.