Instagram Customer Service Issues

My Instagram account was hacked this past Friday evening, December 7th, and I only noticed the problem on Saturday, December 8th. I contacted Instagram, but they claim the account has been deleted, which is not true. The hacker changed the account name, username, email, and password. The hacker is currently using the name Caroline White and the username walker_9dorse. Unfortunately, I do not know the new email and password as they were altered by the hacker. I am able to see my posts on my children's Instagram account under the hacker's information. They also gained access to our email by using the email address associated with the original account. I have provided Instagram with a secure email for contact and photo evidence, as well as confirmation from myself and my daughter, whose pictures are on the hacked account. My original username was sdeldridg. I utilized the Instagram app, so I didn't need a password after the initial login, making it difficult for me to remember what it was.

I have been locked out of my business account for over a week now, and this is severely impacting my operations. I usually use the app on my phone to log in through Facebook, but that option is no longer available. I've tried resetting via email, but I don't recognize the email address it's sending instructions to. When I log in with my username and password, it keeps directing me to my personal account instead. My Instagram is still connected to Facebook, but I'm unable to change my password. I've exhausted all options on the help page with no success. It's frustrating that my business is being disrupted, and I need urgent assistance. Please reach out to me via email or phone.

Dear Concerned Party, I am contacting you via email regarding an Instagram account that has been posting pictures of me without my consent. The account in question is _william_the_sex_god_. These pictures have been posted since December 1st without my knowledge or authorization, and the account is public, allowing anyone to view them. The photos depict me in my school uniform, which raises concerns about my safety and privacy. While I hope that no harm will come from this, there is still a potential risk involved. I understand that this message may not receive immediate attention but I kindly request that the account be removed to protect my privacy and security. Thank you for your consideration. Best regards, Will Ian Riches, 15 Contact Information: Phone: 07[redacted]30 Email: [redacted] Instagram: _will_r_24

I am facing an issue with my business Instagram account. My username is now @_lilgrit after changing it from @lil_grit_. A competitor purchased fake followers which caused my followers to increase from [redacted],[redacted] to [redacted],[redacted]. Since then, some fake followers have been removed, and I am now at around [redacted],[redacted]. I believe the surge happened on Friday, December 7th, making it easier to identify and remove them. I've been manually deleting them, but with around [redacted] fake followers, it's a time-consuming process. I would like to return to my original follower count of [redacted],[redacted] before the fake followers were added.

I am deeply concerned about several Instagram users who are posing as military men on peace missions. Despite reporting this to Instagram, they have not acknowledged the issue. One individual in particular sent me love declarations shortly after we started talking and later requested $[redacted] under false pretenses. When I questioned him, he turned aggressive and even threatened harm towards me and my children. His accomplice also harassed me. I fear for the safety of other vulnerable individuals who may fall victim to these scams. The men involved are Melvin John, Richard Floyd, Mikel James, and Andrew Favia. Urgent action is needed to prevent further incidents like this. Social media should not be a platform for preying on the vulnerable. Sincerely, Charlotte.

Subject: Assistance Request for Account Recovery - @amralicious_ To the Instagram Team, I am reaching out to seek help in recovering the account of Amra Paula Sophia Novak, @amralicious_. I am her supervisor in the modeling and online influencing industry. Four days ago, on December 8, [redacted], her account was hacked and permanently deleted. I understand the challenges outlined in your terms and conditions for restoring permanently deleted accounts. I respectfully ask for assistance in recovering her account, considering she has nurtured it over the years and has garnered significant popularity within the Instagram community. Amra Paula Sophia Novak, through her account, has secured modeling opportunities and collaborations with renowned brands. Her agency, managed by Lou Renard under @letitgomgmt, can verify her professional engagements. Amra Paula Sophia Novak has represented esteemed brands like Gucci, NIKE, and WEEKDAY, and has been featured in prestigious fashion publications. Her impact extends to collaborations with artists such as Tyler, The Creator. I urge you to review her account history to validate these achievements. In response to the account deletion, Amra Paula Sophia Novak swiftly created an alternate account, @amralicious, in an effort to maintain her online presence. However, the loss of her original account has created distress and adversely affected her well-being. I appeal to your team's assistance in recovering her original account to mitigate the professional setback caused by external interference. Please consider the impact on her career and well-being during this challenging time. Thank you for your attention to this matter. Feel free to reach out if additional information is required. Warm Regards, Arnaud Pierre Yapo Supervisor, Online Management & Influencing +[redacted] (89) [redacted] 23 Racecourse Grove, Rathmore Road, Co Dublin

Since November 27th, my account has been hacked. Despite daily reports by myself and my friends, my username, email, and password have been altered. The hacker changed my bio and profile picture to something inappropriate. It's distressing as messages are being sent to me regarding this. It's alarming that a Russian account now has my personal data and photos. My username "josie_devine" was changed to "nasidakehlani". At this point, I'm not concerned about my images or followers, just the removal of the account. Although I tried creating a new account, it was disabled for not following guidelines. When attempting to report via the help center, I encounter an "invalid parameters" message. Despite reaching out through Facebook, Twitter, and Instagram, I haven't received any responses. I'm seeking a resolution.

Hello, I am having an issue with my Instagram account "VIVY7vs". On Saturday night, my Instagram account got disabled, and when I tried to log in, it said "account not found". I used Aurora for only 1 month, not realizing it violated Instagram's policies. I had asked Aurora support before if it was safe and they assured me it was not risky. I have now canceled the subscription. I did not receive any warning before my Instagram account was disabled. How can I restore it? I don't want to lose this account as I have had it for years with many memories of me and my friends. I am desperate at the thought of losing it forever. Can you please assist me? Thank you and regards, Viviana

I've reported several issues in the past few days about my login request. I was trying to use the "ask me a question" sticker on my second account's story, but it wasn't available. So, I logged out hoping it would help, but now when I try to log back in, I get a message saying "Sorry, there was a problem with your request." I've attempted multiple times and even deleted and reinstalled the app, but the problem persists with both my accounts. Luckily, I can still login through my Facebook account. I can access my secondary account on the web, but this issue is frustrating. Please address this problem soon.

Dear Instagram Support, I need to explain a situation with my fan page account. Since its creation, I have shared content related to famous singers, rappers, and public figures on Instagram. Recently, I used images of a public figure without realizing it was considered impersonation. This led to my account being reported, and subsequently disabled, despite having a substantial following. I never intended to harm or offend anyone; I viewed it as a form of admiration for the individual. However, I was met with harsh words from this public figure, which left me feeling disheartened. I have been trying to reach out to him to apologize and clarify my intentions. Losing my account has been distressing, as it holds sentimental value with all my contacts and memories. I acknowledge my mistake of not thoroughly understanding Instagram's guidelines previously, but I am willing to rectify this situation. I, Roderic Eugene Boykins, am seeking to appeal this decision and restore my account. Your prompt assistance in this matter would be greatly appreciated. Thank you.

I am struggling with a hacking problem after clicking on links sent by a follower on Instagram. My account was compromised, and I couldn't log in as the password was altered. Consequently, my account was disabled for allegedly pretending to be someone else. I operate a fan page where I post about various celebrities and public figures. It seems like the hacker manipulated my account to appear as if I was stealing posts. I am finding it challenging to get assistance in resolving this issue and clarifying the misunderstanding. My listed email on the account is [redacted], and my sign-up email for Instagram is [redacted] You can reach me at [redacted].

I encounter an issue whenever I attempt to "like" a photo of a family member or friend on Instagram. A pop-up notification consistently states "action blocked," mentioning that my account has been blocked due to previous use of this feature. This has persisted for several months, occasionally allowing me to like only one photo before the block resumes. Despite providing an unblocking date, the issue persists on my account, causing great frustration. My original Instagram account was hacked, and after unsuccessful attempts to recover it, I started a new one, losing all photos from the original account. I wish to interact with family members on IG but am unable to do so. Assistance in removing this block and potentially recovering my old account would be greatly appreciated. Robin Higgins (Robin_84)

Dear Instagram support, I would like to explain the situation regarding my account. When I created my account, it started as a fan page featuring famous singers, rappers, and public figures. I recently used the likeness of a public figure in one of my posts without realizing it was against the rules and got reported for impersonation. This caused my account to be disabled with nearly 10,[redacted] followers. I never intended to pretend to be someone else and only saw it as a form of admiration for the person I featured. However, I was met with harsh words from the individual, which left me feeling remorseful. I have been trying to reach out to him to apologize and clarify the purpose of my page. Instagram is important to me as it holds valuable contacts and memories. I have learned from a previous warning about language use and have been compliant with the platform's rules since. I am genuinely concerned about losing my account and seek your assistance in resolving this matter. Please consider my appeal to reinstate my account. Thank you. Roderic Eugene Boykins.

I encountered a sponsored ad from Zenir about a month ago and purchased a product. Following my purchase, I noticed that I accidentally added two items to my cart. I promptly contacted Zenir through email to request the removal of one item and a refund for the difference. They responded swiftly, confirming my request and ensuring that the refund would be processed while the remaining item would be shipped. However, despite their assurances, I have yet to receive the refund or the item. Over the past two weeks, I have made six attempts to reach out to Zenir via email, their website, and phone, but have not received any response. It appears that I have been unfairly charged £65. I am eager to have the issue resolved and obtain a refund. I believe that Instagram, as a reputable company, would not support illicit sellers who deceive their customers, and I hope to prevent others from experiencing the same situation.

A month ago, I saw a sponsored ad from a company called Zenir and made a purchase. After noticing I accidentally added 2 items to my cart, I promptly contacted Zenir to correct the issue. They assured me via email that they would refund the excess item and ship the remaining one. However, despite their confirmation, I have yet to receive my refund or the item. I have reached out to them multiple times through various channels but have not received any response. I am frustrated that I am out £65 because of their lack of action. I hope to get assistance in resolving this matter and getting my money back. Additionally, I want to highlight this situation to ensure that Instagram does not promote dishonest sellers that exploit their users. I have been a regular buyer from sponsored ads on Instagram and never faced such an issue before, and I hope this can be resolved without losing trust in the platform.

I suspect my account has been compromised once more. This occurred previously on Tuesday, and I was able to regain access. I believe I last logged in yesterday (December 13, [redacted]). My app is linked to two accounts, @bellscatbeauty and @bellascaturro. When attempting to access @bellscatbeauty, a message indicated that I had been logged out, leading to a complete loss of access upon trying to log back in. Despite using the password from Tuesday, it was deemed incorrect. Upon selecting the option to reset via email, the email was unfamiliar and related to the previous hack. Attached is an image of the email received. As this Instagram account is vital to my business and showcases my career progression, I urgently seek your assistance in recovering it and advice on enhancing security measures.

I am having trouble accessing my Instagram account under the username sarahlikestocolor. When I input the username and password, it redirects me to my art account sarahberrydraws. I have attempted to log in through Facebook, but it only created a new account. I've also tried resetting the password and adjusting the email associated with the account (originally locked out of, so I changed it through Facebook), but none of these solutions have worked. Whenever I request a verification code, it just leads me back to sarahberrydraws. I am very frustrated and in urgent need of regaining access to my original account. Thank you for any assistance.

Yesterday, I noticed a sudden drop in my Instagram follower count. Initially, 80 people unfollowed me, which I followed back, but then [redacted] more disappeared, leaving me with only [redacted] followers from my original [redacted]. Trying to remedy this, I followed others back, but when I unfollowed some accounts, all my followers vanished. This issue is distressing, especially as these are genuine followers. I urgently seek a solution to either retrieve my lost followers or address the root cause of this Instagram glitch to prevent further stress. Your prompt assistance in resolving this matter is greatly appreciated.

I am extremely frustrated with Instagram ads. I have attempted to run promoted ads on multiple occasions on two different accounts, the latest being "mel_the_clothing". I do not have any specific targeting, just focusing on my local network and people with similar interests. Unfortunately, every time I run the ads, I end up with no results despite paying. It's frustrating to see other local businesses thriving with their ads. I have tried reaching out to Instagram through surveys and bug reports, but I never receive a response. I have also attempted to call but haven't been able to get through. It's disheartening to feel overlooked because I'm not a big, verified client. Despite these challenges, I am confident that my brand will succeed; it's just difficult not receiving any support.

We are in the process of setting up a new Instagram account for our business, Roanoke ATA Martial Arts, which we purchased almost two years ago. However, we have discovered that the previous owners had already created an account under the same name before the business was transferred to us. We would like to avoid confusion by having two active accounts, so we are looking to have the old account, RoanokeATA, deleted. Unfortunately, we have been unable to locate anyone with access to the old account to assist us in deleting it. Considering the account has been inactive for close to two years, we are hoping it can be removed. We are eager to start our new account promptly and would appreciate any guidance or assistance you can provide in expediting this process. Thank you.