Hey i had an old account with you guys but i forgot my password for it so i tried to ge...

GetHuman1669480's customer service issue with Instagram from December 2018

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Help with my Instagram issue
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The issue in GetHuman1669480's own words
change the password of my old account ... Hey i had an old account with you guys but i forgot my password for it so i tried to get it back using the email linked to that account (l*.gmz). the problem is i don't have access to the old email and Microsoft has not been of any assistance. so that being said i cant change my password. what i would like to know is if there is anyway for you guys to help me change that accounts, (l*.gmz) , email address i have all my personal information and even my new Instagram, which i despise ,for proof that i am the real Luis Gomez
Instagram does not realize i do not have access to my old email address i created that email address about *-** years ago so i don't remember what information i used.
allowing me to change the email linked to my old account so i can then change my password i would appreciate it a lot please get back to me as soon as you can
contact microsoft outlook to change my email password so i can log in but they keep asking me for the names of the people i last sent emails too with that account. i cant possibly know that if the last time i signed on that email was about * years ago.
I have an issue with Instagram too
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Instagram

instagram
Customer service issue
Reported by GetHuman1669480
Dec 1st, 2018 - 6 mons ago
I have an issue with Instagram too
Not resolved
Seen by 4 customers so far
Similar issue to 22324 others
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Items needed
Username on Account
Country you are located
Email on Account
Full Name
Business Document that proves ownership of business account
Timeline
GetHuman1669480 started working on this issue
Dec 1st, 2018 7:31pm