I’ve been trying now for days to get into my instagram account, I have the username and...

GetHuman-bhyazint's customer service issue with Instagram from November 2018

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Help with my Instagram issue
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Instagram doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-bhyazint will need to dig through the advice provided by Instagram, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-bhyazint can let us know if they help or not.
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Username on Account, Country you are located, Email on Account, Full Name, and Business Document that proves ownership of business account
The issue in GetHuman-bhyazint's own words
I’ve been trying now for days to get into my instagram account, I have the username and the password, but when I try to log in it tells me i need to put in a code that is sent to my email for security measures. So I click the “send me an email” button, and it has asterisks covering most of my email address but by the number of letters in it it seems to be correct, but then i never get an email. So I tried to change my password to check to see if its the right email, and then it says that there is no account registered with that email. So I guess I put the email in wrong when I first made my account but I have no idea how to fix this and get into my account. I’m logging in from my same phone so i dont know why it needs me to verify it, but theres no way I can get in without knowing which email is associated with it. My email is *****@***.com, and the email that it says it is sending the recovery messages to is “*****@***.com, which matches my email. I know my username and password. I never changed the password and I know the info is right but i’d really like some assistance as I am getting very tired of trying to figure this out on my own.

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Instagram

Customer service issue
Reported by GetHuman-bhyazint
Nov 8th, 2018 - 3 years ago
Not resolved
Seen by 1 customer so far
Similar issue to 19521 others
0 customers following this

Timeline

GetHuman-bhyazint started working on this issue
Nov 8th, 2018 3:09am

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